GE Maintenance

The requirement is for maintenance of General Electric medical systems such that the product performs to the original specifications, as well as monitoring of the systems in order to predict failures, and take corrective action to prevent such failures, software maintenance to include periodic updates as well as event based updates necessary to protect the security of the networks. This equipment includes Magnetic Resonance Imaging Systems (MRI), radiographic/fluoroscopic systems, radiographic systems, computed tomography scanners (CT), nuclear medicine scanners (SPECT/CT, SPECT), ultrasound imaging scanners, and similar equipment. The government requires maintenance services that include an escalation system, such that if a technician can not determine the problem within a reasonable time, the problem is referred to a senior technician, and should that person not be able to correct the problem, more senior personnel or the product's hardware/software engineers can be tasked with solving he problem, maintaining uptime for the system in excess of 98%. The government requires compliance with the DoD and Federal Information Assurance regulations. The service providers must comply with the requirements to gain access to DoD networks, which include use of the business to business gateway, national agency checks, compliance with base access regulations, and, for some employees, obtaining a DoD common access card. The government efforts necessary to process the documentation is such that the government is only willing to process one complete set for maintenance of this equipment (i.e. subcontracting is not authorized.) At the conclusion of any contract period, the government requires the contractor to verify/certify that only original equipment manufacturer (OEM) authorized parts have been installed in the system, that the system is performing at or better than the original specifications, and that the OEM would accept the product for a new maintenance contract without inspection fees/corrective maintenance costs. The government requires use of OEM parts which have gone through the OEM (FDA current good manufacturing practices (cGMP) compliant) quality assurance system, and the parts have not been used after the quality assurance process and prior to replacement in the government owned equipment.