HCL BigFix Software Maintenance Support

The contract awards sole-source software maintenance and support for HCL BigFix, a proprietary endpoint management platform used by the Internal Revenue Service under the Department of the Treasury. The scope encompasses sustaining existing perpetual licenses for three core modules: BigFix Inventory for hardware and software asset tracking, BigFix Compliance for enforcing cybersecurity standards such as CIS benchmarks and DISA STIGs, and BigFix Lifecycle for patch management, software distribution, and configuration control, including the addition of the Known Exploited Vulnerabilities Catalog. Services are delivered remotely via a centralized server architecture on Windows or Linux with SQL Server, requiring continuous network connectivity or relay infrastructure, and must support over 100,000 endpoints across federal systems. Maintenance is provided through a vendor ticketing system with defined SLAs, ensuring alignment with DHS mandates, BOD 22-01, and CDM program requirements, and integrates with agency systems including Splunk, ServiceNow, CASAM, and ITAM. The base performance period runs from July 14, 2026, to July 13, 2027, with four one-year options extending through July 30, 2031, resulting in a total estimated contract value of $14,502,121.80. The work is executed under a Firm Fixed Price contract with no physical delivery or packaging requirements; performance is centralized in Lanham, Maryland, though services span the nationwide IRS enterprise. The procurement is justified under FAR 16.505(b)(2)(i)(E) due to the proprietary nature of HCL BigFix, making it the only viable solution to maintain existing IRS software integrations and license dependencies. The award is not subject to competitive procedures, and no offeror representations, socioeconomic certifications, or evaluation factors are applicable. Contract administration is managed by the IRS Office of the Chief Procurement Officer, with Fatima Paen as the Contracting Officer and Nicholas Coleman as the requiring official. Support relies on HCL’s technical expertise, with no named key personnel specified, and acceptance of services is determined solely by the Government through internal certification processes based on technical performance and compliance metrics.