HCV DIGITAL ENGAGEMENT AND WORKFLOW AUTOMATION PLATFORM IMPLEMENTATION

The Austin Housing Authority (AHA) is soliciting proposals under solicitation number AHA-26-P-0267 for the implementation of a modern workflow-automation and self-service portal platform. This solution will serve as a system of engagement integrated with existing Emphasys Elite and Laserfiche systems to modernize the management of the Housing Choice Voucher (HCV) waiting list and compliance workloads. The project involves a phased implementation including initiation, discovery, deployment, and support, with a focus on meeting HUD requirements such as SEMAP and HOTMA. The contract is intended to be a firm-fixed price, not-to-exceed agreement with potential annual renewals for up to five years, and is governed by the laws of the State of Texas. Proposals are due by October 15, 2026, at 10:00 AM CST, with a question and answer deadline of October 2, 2026. Award decisions will be based on a 100-point scoring system, consisting of 80 technical points and 20 price points, evaluated over a five-year total cost of ownership. Qualified vendors must provide a negotiable bid guarantee of at least five percent of the bid amount and maintain specific insurance coverages, including commercial general liability and automobile liability of at least $500,000 per occurrence. Success is measured by day-one readiness, stable applicant flow, a measurable shift of inquiries to digital channels within 60 days, and the maintenance of SEMAP indicators without new audit findings.