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Help Desk and End-User Technical Support for Mobile Devices

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1 and Tier 2 technical support services specifically for the Environmental Protection Agency (EPA) staff who use mobile devices. The support includes troubleshooting issues related to connectivity, mobile applications, and device configuration to ensure smooth operation and user satisfaction. The scope of work focuses on addressing end-user technical problems, offering timely resolutions, and maintaining effective communication for problem escalation when necessary. Designated as a subcontract under the NAICS code 541512, which pertains to computer systems design services, this contract serves the Information Technology Acquisition Division within the EPA. Although specific location details and the point of contact are not provided, the contract emphasizes delivering comprehensive help desk and technical support for mobile device users to enhance the overall IT support infrastructure within the agency. The contract was posted on June 4, 2025, and can be accessed through the SAM.gov portal for further details.

General Info

Provide Tier 1 and 2 mobile device technical support for EPA staff, focusing on connectivity and applications.

Agency

Environmental Protection Agency → Information Technology Acq Division (ita

NAICS

541512 - Computer Systems Design Services

Place of Performance

NC

Set-Aside

NONE

Documents

This scope was carved out of 68HERD23F0130.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Wireless Telecommunication Services for EPA's Office of Endpoint & Collaboration Solution Division (ECSD)

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Timeline

PostedJun 4

subcontract

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Organization & Contact Information

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AgencyEnvironmental Protection Agency → Information Technology Acq Division (ita

ContactsNo contacts available

OfficeN/A

Organization / AgencyEnvironmental Protection Agency → Information Technology Acq Division (ita

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1/Tier 2 technical support for EPA staff using mobile devices, including troubleshooting connectivity, app issues, and device configuration.

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