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Help Desk & Tier 1/Tier 2 User Support

Active

State & Local

Response Deadline08/07/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks qualified vendors to provide front-line technical support for MOAPSS end-users, focusing on help desk and Tier 1 and Tier 2 user support services. This includes troubleshooting system issues, guiding users through navigation challenges, and accurately reporting bugs to ensure system reliability and user satisfaction. The work is classified under NAICS code 541519, indicating it falls within other computer-related services, and is structured as a subcontract under the Missouri Department of Procurement. Response submissions are due by August 7, 2026, with proposals required to be submitted before 7:00 PM local time following the posting date of August 3, 2026. The place of performance and point of contact details are not specified, but the work is expected to support users within the Missouri state agency environment. All vendors must ensure their capabilities align with the technical demands of sustained, high-quality end-user assistance for a critical state system.

General Info

Vendors needed for Tier 1/2 technical support of MOAPSS end-users in Missouri by August 7, 2026.

Agency

Missouri → PROC OA DIVISION OF PURCHASING PROCUREMENTSView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

MO, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 3

subcontract

Response DeadlineAug 7

Submission deadline

Response Deadline

08/07/2026, 07:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyMissouri → PROC OA DIVISION OF PURCHASING PROCUREMENTS

ContactsNo contacts available

OfficeN/A

Organization / Agency

Missouri → PROC OA DIVISION OF PURCHASING PROCUREMENTS

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Office AddressN/A

ContactsNo contact information available

Full Description

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Front-line technical support for MOAPSS end-users, including troubleshooting, navigation assistance, and bug reporting.

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