This Subcontract opportunity from Missouri was posted on August 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk & Tier 1/Tier 2 User Support

Closed

State & Local

Submission Closed08/07/2026, 02:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract seeks qualified vendors to provide front-line technical support for MOAPSS end-users, focusing on help desk and Tier 1 and Tier 2 user support services. This includes troubleshooting system issues, guiding users through navigation challenges, and accurately reporting bugs to ensure system reliability and user satisfaction. The work is classified under NAICS code 541519, indicating it falls within other computer-related services, and is structured as a subcontract under the Missouri Department of Procurement. Response submissions are due by August 7, 2026, with proposals required to be submitted before 7:00 PM local time following the posting date of August 3, 2026. The place of performance and point of contact details are not specified, but the work is expected to support users within the Missouri state agency environment. All vendors must ensure their capabilities align with the technical demands of sustained, high-quality end-user assistance for a critical state system.