Help Desk and User Support for Corrections Staff

The contract requires the provision of Tier 1 and Tier 2 technical support to Missouri Department of Corrections staff who utilize the Info^Mate system, focusing on resolving a range of operational issues including login failures, transaction errors, kiosk malfunctions, and inconsistencies within the financial module. Support must be delivered promptly and effectively to ensure uninterrupted access and functionality for corrections personnel relying on the system for daily operations. The service is intended to maintain the integrity and efficiency of the Info^Mate platform across all user endpoints and work environments supported by the department. This is a subcontract opportunity posted on July 8, 2026, with a response deadline of July 14, 2026, and is classified under NAICS code 541512 for computer systems design and related services. The contracting entity is the Missouri Department of Purchasing, Procurements Division, though no specific place of performance or point of contact is provided. The nature of the work demands on-site or remote technical expertise capable of troubleshooting complex software and hardware interactions in a corrections environment, with an emphasis on reliability, responsiveness, and user satisfaction. Bidders must be prepared to meet service standards aligned with the operational needs of a state correctional facility system.