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Help Desk & User Support Services

Active

State & Local

Response Deadline08/14/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract encompasses Tier 1 and Tier 2 technical support services for staff of the Texas Department of Criminal Justice, focusing on the resolution of technical issues, proper triage of incoming support requests, and hands-on user training for point-of-sale and inventory management systems. Support personnel will be responsible for ensuring seamless system functionality and user proficiency across TDCJ operations, with an emphasis on timely issue resolution and effective knowledge transfer to end users. The solicitation is classified as a subcontract under NAICS code 541519, with a posted date of July 31, 2026, and a response deadline of August 14, 2026. The contract is administered by the Texas Department of Criminal Justice and is accessible through the Texas SmartBuy portal. All performance will occur within the state of Texas, though specific location details are not provided. There is no set-aside designation indicated for this opportunity, and the point of contact information is not listed in the available data.

General Info

Tier 1 and Tier 2 technical support for TDCJ staff on POS and inventory systems, Texas-based, submitted August 14, 2026.

Agency

Texas Department of Criminal Justice

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 31

subcontract

Response DeadlineAug 14

Submission deadline

Response Deadline

08/14/2026, 09:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1/Tier 2 technical support for TDCJ staff, including issue resolution, triage, and user training on POS and inventory systems.

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