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This Government Contract opportunity was posted on July 30, 2014. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Hosted IP Phone & Voicemail System

Awarded
12-239-SOL-00040Federal

Contract Overview

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The Indian Health Service requires continued support for a hosted internet protocol telephony system across four Minnesota locations, including the Bemidji Area Office, and the hospitals in White Earth, Red Lake, and Cass Lake. The system must support four-digit dialing between facilities, call forwarding, routing, and a centralized voicemail system accessible both internally and externally. Key technical requirements include Enhanced 911 capabilities, caller ID, paging with zones, an auto attendant, and analog ports for essential equipment such as faxes, alarms, and postage machines. The contract specifies that all provided phone instruments and equipment must be new, current production models, explicitly prohibiting reconditioned or demo units. Additionally, the provider must implement a call detail reporting system to track call origins and destinations. The scope of work encompasses the leasing of equipment as well as ongoing support and maintenance to ensure the system can accommodate anticipated growth across the designated service areas.

General Info

Agency

N/A

Contract Value

$207,860.03

NAICS

517110 - Wired Telecommunications Carriers

Place of Performance

MN, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

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Timeline

1 update
PhaseAwarded
Posted

Combined Synopsis

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The notice description changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyN/A
Contacts1 person available
OfficeN/A
Organization / Agency
N/A
Office AddressN/A

Full Description

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Description: The IHS requires continued support for our current hosted internet protocol telephony (VOIP) system that will include, but not be limited to the following: -VOIP systems are current at (4) sites and must be capable of meeting anticipated growth. -VOIP System will provide four-digit dialing between rooms and (4) facilities White Earth Hospital, Red Lake Hospital, Cass Lake Hospital and Bemidji Area Office/MDO. -Call forwarding, both inside and outside of the system. -Call routing system, Call transfer and redial -Caller ID phone -Enhanced 911 (E 911) -Centralized voice mail system that can be used transparently by all locations, and the ability for all locations to appear to be part of the single phone system. -Voice mail that is accessible from the inside and outside of the IHS. -Analog ports for fax, alarm (security and fire), postage machine, and auto attendant system. -Paging with zones -Auto attendant -Phone instruments that are appropriate for office use. -Equipment shall be new models and in current production. Reconditioned, remanufactured, demo models shall not be accepted. -Call detail reporting (CDR) system to report calls being made and where the call originated from. -Leased equipment -Support and maintenance Service Locations: IHS Bemidji Area Office & Minnesota District Office, Bemidji Minnesota IHS Cass Lake Minnesota IHS White Earth Minnesota IHS Red Lake Minnesota

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