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HR Service Delivery (HRSD) & Customer Service Management (CSM)

Active

Federal

Response Deadline09/10/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the District of Columbia Courts focuses on the implementation of cross-functional workflows for HR and external customer service. The project involves the deployment of HRSD Enterprise, CSM Professional, and Employee Center Pro, alongside Field Service Management Professional to provide comprehensive on-site support. Key deliverables include the development of an HR Service Portal, a Customer Service Portal, and a dedicated FSM Dispatch and Scheduling system. The contract is categorized under NAICS code 541512 and will be performed in Washington, DC. Interested parties must note the response deadline of September 10, 2026, following the posting date of September 4, 2026.

General Info

DC Courts subcontract for HR, CSM, and FSM workflows; deadline September 10, 2026.

Agency

District Of Columbia CourtsView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Washington, DC, 20001, USA

Set-Aside

NONE

Documents

This scope was carved out of DCSC-26-RFP-118 .

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ServiceNow Enterprise Platform Implementation & Managed Adoption Services

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Timeline

PostedSep 4

subcontract

Response DeadlineSep 10

Submission deadline

Response Deadline

09/10/2026, 05:00:00 PM UTCin 5 days

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Organization & Contact Information

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AgencyDistrict Of Columbia Courts

ContactsNo contacts available

OfficeN/A

Organization / Agency

District Of Columbia Courts

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Office AddressN/A

ContactsNo contact information available

Full Description

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Implements cross-functional workflows for HR and external customer service for prime contractors on District of Columbia Court System (DCCS) projects. Deploys HRSD Enterprise, CSM Professional, and Employee Center Pro. Implements Field Service Management (FSM) Professional for on-site support. Delivers an HR Service Portal, Customer Service Portal, and FSM Dispatch/Scheduling system.

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