This Government Contract opportunity from Texas was posted on June 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Human Escalation & Case Management Platform

Closed

State & Local

Submission Closed07/17/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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AI Contract Overview

Texas State University is seeking a subcontractor to develop a Human Escalation & Case Management Platform designed to enable seamless transitions from AI-driven interactions to human agents, ensuring continuity and quality in customer service workflows. The system must include robust case tracking capabilities to monitor the lifecycle of each escalated issue, intelligent workload distribution to balance agent assignments based on expertise and availability, and comprehensive supervisor oversight tools to provide real-time monitoring, performance analytics, and intervention capabilities. The platform should be scalable, secure, and capable of integrating with existing systems while maintaining data integrity and compliance with institutional standards. Submission of proposals is required by July 17, 2026, under a subcontract arrangement classified under NAICS code 541511 for custom computer programming services. The solicitation is open through the Texas SmartBuy portal, with no set-aside provisions specified, and the place of performance is not delimited beyond institutional affiliation.

General Info

Texas State University seeks subcontractor to develop AI-to-human case management platform with tracking, workload distribution, and oversight tools.

Agency

Texas State University

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 754-TXST-2026-RFP-486-VPGOI.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AI-Enabled Student Support Platform

AI Contract Breakdown

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Timeline

PhaseClosed

PostedJun 26

subcontract

Response DeadlineJul 17

Deadline has passed

Submission Closed

07/17/2026, 11:00:00 PM UTC

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Organization & Contact Information

AgencyTexas State University

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas State University

Office AddressN/A

ContactsNo contact information available

Full Description

Implement a system for seamless AI-to-human escalation with case tracking, workload distribution, and supervisor oversight tools.

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