This Solicitation opportunity from Texas was posted on July 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AI-Enabled Student Support Platform

Closed

754-TXST-2026-RFP-486-VPGOIState & Local

Submission Closed07/17/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

Transcription & Editorial Support ServicesThe Office of Court Administration in Texas is seeking a subcontractor for Transcription and Editorial Support Services. This contract focuses on the post-proceeding processing of court records and legal documents, specifically requiring audio-to-text conversion, editing, proofreading, and formatting to ensure high-quality assurance of all legal transcripts. The opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 1, 2026. Further details and submission guidelines can be accessed through the Texas SmartBuy portal.

Office of Court Administration

POSTED

DEADLINE

Administrative and Case Management SupportThis subcontract opportunity with the Department of Justice, managed by Eousa-Acquisitions Staff, seeks a provider to deliver ongoing administrative support for case management systems, tracking, and the coordination of legal documentation. The project is designated as a total Small Business Set Aside under NAICS code 561422 and will be performed in Houston, Texas. Interested parties must submit their responses by August 25, 2026, following the posting date of August 11, 2026. Further details regarding the submission process can be found through the provided government workspace link.

Eousa-Acquisitions Staff

POSTED

DEADLINE

Unified Communications and Contact Center Solutions

Solicitation # 092926

Sourcewell, a Minnesota state local government unit, is seeking proposals for Unified Communications and Contact Center Solutions to establish a procurement vehicle for its Participating Entities. These entities encompass a wide range of public agencies, including governmental, tribal, nonprofit, and educational institutions across the United States and Canada. The solicitation specifically encourages participation from small, minority-owned, women-owned, and veteran-owned business enterprises as either prime contractors or subcontractors. Interested parties must submit their proposals exclusively through the Sourcewell Procurement Portal by the deadline of September 29, 2026, at 3:30 p.m. Central Time. Late submissions will not be accepted. The primary point of contact for this solicitation is Tara Wolff, and further details can be accessed via the official procurement portal or the provided public purchase link.

POSTED

DEADLINE

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

Solicitation # BPM013211

The County of San Diego has issued a solicitation, identified as RFQ BPM013211, seeking professional services for collections, chat, and call center operations. This local government opportunity is based in San Diego, California, and is managed by a contracting officer through the Biddingo platform. Interested parties must submit their responses by the deadline of August 20, 2026, at 5:00 PM PT. The contract focuses on establishing comprehensive communication and financial recovery services to support the county's operational needs within the 92123 zip code area.

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DEADLINE

ITS60 RFQ for Saas Customer Support System

Solicitation # RFQ 2027.02

The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.

MAOIG - Office of the Inspector General

POSTED

DEADLINE

Senior Customer Service Representative StaffingThe City of Austin is seeking qualified vendors to provide senior-level customer service representatives to support COA Tech programs, with responsibilities including direct public interaction, case management, and timely service delivery. These representatives must possess the experience and expertise to handle complex inquiries, ensure high-quality customer experiences, and maintain compliance with program standards. The contract is structured as a subcontract and falls under NAICS code 561422, which corresponds to temporary help services, indicating the nature of the staffing support required. Solicitations are open with a response deadline of September 1, 2026, and the opportunity was posted on August 3, 2026. There is no set-aside classification specified, and the place of performance and organizational details are not provided in the data, though the work is tied to city operations in Texas. All proposals must demonstrate the ability to deliver skilled personnel capable of functioning effectively within a public-sector environment, with emphasis on professionalism, responsiveness, and operational reliability. Interested parties should access the full solicitation through the provided online portal for additional requirements and submission guidelines.

POSTED

DEADLINE

B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside

Solicitation # 26-58066

The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.

National Research Council of Canada

POSTED

DEADLINE

Call Center Voice Support ServicesThe contract requires the provision of inbound and outbound voice support services for library patrons within San Diego County, focusing on account assistance, overdue notice communications, and general service inquiries. Performance must align with defined standards and response time thresholds to ensure consistent, high-quality patron interactions. The work is classified as a subcontract under NAICS code 561422, which pertains to call center services, and is issued by the San Diego County agency through the California state system. The solicitation was posted on July 30, 2026, with responses due by August 21, 2026, and all services are expected to be performed in San Diego. No set-aside status or point of contact information is provided, and the primary reference for details is the agency’s external portal link.

POSTED

DEADLINE

Live Chat Customer Service OperationsSan Diego County is seeking a subcontractor to provide real-time digital customer support through live chat services for patrons of the San Diego County Library. The contractor will be responsible for answering inquiries related to library accounts, services, upcoming events, and institutional policies during designated operational hours. This role requires prompt, accurate, and courteous assistance delivered via live chat to ensure a positive user experience for library users across the county. The work must be performed remotely with no specified physical location, though the place of performance is tied to San Diego. The solicitation is open for bids with a submission deadline in August 2026 under NAICS code 561422, which classifies the service as business support services including call center operations. Subcontractors must be prepared to meet the technical and operational demands of delivering high-quality virtual customer service aligned with the library’s public service standards.

POSTED

DEADLINE

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

POSTED

DEADLINE

Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

Department of Agriculture

POSTED

DEADLINE

Front Desk and Data Entry Specialist ServicesThe contract seeks a small business to provide front desk support and data entry services at the Military and Family Readiness Center located at Hanscom Air Force Base. Responsibilities include managing incoming calls, greeting visitors, scheduling classes, and accurately entering data into the AFFIRST and DOD TAP systems, with a requirement to generate and send automated reminder emails as part of the workflow. The work demands precision, strong organizational skills, and familiarity with federal defense systems to ensure seamless operations for service members and their families. This is a small business set-aside contract under NAICS code 561422, meaning only small businesses eligible under the SBA’s total small business set-aside rules may respond. The solicitation was posted on July 24, 2026, with a response deadline of August 17, 2026, and is classified as a subcontract opportunity managed by the Department of Defense through the FA2835 Aflcmc Hanscom Pzi office. Performance will be conducted entirely on-site at Hanscom AFB, and the contractor must be prepared to operate within the security and procedural standards of a military installation while maintaining confidentiality and professionalism in all interactions.

FA2835 Aflcmc Hanscom Pzi

POSTED

23 days ago

DEADLINE

in about 23 hours

AI Contract Overview

Texas State University is seeking an AI-enabled student support platform to enhance engagement, streamline services, and boost operational efficiency across key departments including Admissions, Financial Aid, and the Registrar. The solution must implement a four-tier service model beginning with proactive, data-driven outreach (Tier Zero), followed by 24/7 AI-powered responses to general inquiries (Tier 1), personalized and transactional support for authenticated users through integrated systems (Tier 2), and smooth escalation to human staff when necessary (Tier 3). The platform must support multichannel communication via chat, SMS, email, and voice, along with multilingual capabilities, workflow automation, content governance, and comprehensive analytics and reporting tools. The vendor must deliver an API-first architecture that integrates seamlessly with the university’s existing systems including Banner, Slate, and TeamDynamix while adhering to strict compliance standards for data security, accessibility, and privacy. All components must ensure secure handling of sensitive student information and meet institutional requirements for usability and scalability. Proposals are due by July 17, 2026, and inquiries should be directed to Dan Alden at Texas State University.

General Info

Texas State University seeks AI platform for 24/7 student support with multichannel, multilingual, and integrated system compliance.

Agency

Texas State University

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

(1)

RFP 754-TXST-2026-RFP-486-VPGOI AI-Enabled Student Support Platform

DOC•rfp

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 10

Solicitation

Response DeadlineJul 17

Deadline has passed

Submission Closed

07/17/2026, 11:00:00 PM UTC

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Organization & Contact Information

AgencyTexas State University

Contacts1 person available

OfficeTX, USA

Organization / Agency

Texas State University

Office AddressTX, USA

Contacts

Dan Alden

contact@example.gov

+1 (555) 000-0000

Full Description

Texas State Global is requesting an AI-enabled student support platform designed to improve engagement, streamline service, and increase operational efficiency across departments such as Admissions, Financial Aid, and the Registrar. The platform must deliver a comprehensive, three-tier service model that includes proactive outreach driven by data signals (Tier Zero), 24/7 AI-powered responses for general inquiries (Tier 1), personalized and transactional support for authenticated users via system integrations (Tier 2), and seamless escalation to human staff when needed (Tier 3). In addition, the solution must offer robust capabilities such as workflow automation, content governance, multilingual support, analytics and reporting, and multichannel communication (chat, SMS, email, voice). Finally, vendors must meet stringent technical and compliance requirements, including API-first architecture, accessibility standards, secure data handling, and integrations with core university systems like Banner, Slate, and TeamDynamix.