Illumina Maintenance & Service Agreement

The National Institute of Standards and Technology (NIST), under the U.S. Department of Commerce, has issued a pre-solicitation notice of intent to sole source a firm-fixed-price contract to Illumina Inc. for the maintenance and service of the MiSeq i100 system. The government has identified Illumina Inc. as the sole source capable of providing the required OEM-certified technicians, genuine parts, software updates, and technical support necessary for the hardware. The anticipated period of performance is from September 2026 through September 2031, with the work being performed at the NIST Gaithersburg campus in Maryland. The scope of work includes on-site instrument repairs, maintenance of instrument controllers, and the provision of technical and field applications support. Key performance requirements include a 24-hour initial phone response to service calls, on-site evaluation within five business days, and repair completion within one week of the initial evaluation. Additionally, the contractor must provide software upgrades for instrument optimization within 60 days of their release. For any off-site repairs, the contractor assumes all responsibility for packaging, shipping costs, and liability. The contract will be awarded using simplified acquisition procedures.