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Immersive Training Customer Service and On-boarding

Active

Federal

Response Deadline11/25/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract, titled Immersive Training Customer Service and On-boarding, supports prime contractors on US Air Force projects managed by the Department of Defense. The scope of work involves the implementation and management of customer service and on-boarding processes for users of an immersive pilot training system. The selected provider will be responsible for developing customer service strategies and executing on-boarding plans to ensure all training objectives are successfully met, with final deliverables including the implemented plans and detailed support logs. The opportunity is designated as a Total Small Business Set Aside under NAICS code 541611. Due to the nature of the work, the contractor must have the capability to handle Controlled Unclassified Information. The performance location is associated with zip code 78150, and responses are due by November 25, 2026.

General Info

Agency

Department Of Defense → FA3002 338 Ess Cc

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

TX, 78150

Set-Aside

SBA

Documents

This scope was carved out of FA300227RDSS4.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pilot Training Transformation Device Support Services IV (PTT DSS IV)

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Timeline

PostedOct 26

subcontract

Response DeadlineNov 25

Submission deadline

Response Deadline

11/25/2026, 09:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyDepartment Of Defense → FA3002 338 Ess Cc

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → FA3002 338 Ess Cc

Office AddressN/A

ContactsNo contact information available

Full Description

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Implements and manages customer service and on-boarding processes for immersive pilot training system users for prime contractors on US Air Force projects. Develops and executes customer service strategies and creates on-boarding plans for new trainees to ensure training objectives are met. Requires ability to handle Controlled Unclassified Information (CUI). Delivers implemented on-boarding plans and customer service support logs.

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