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Independent Complaints Service (ICS) Professional Services

Active

International

Response Deadline10/14/2026, 11:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Independent Complaints Service Professional Services subcontract involves providing independent review and management of complaints for prime contractors supporting Cambridgeshire County Council children's services. The selected provider is responsible for investigating and resolving complaints to ensure full compliance with UK statutory frameworks and professional social work standards, ultimately delivering a fully operational complaints process and detailed investigation reports. To qualify, providers must possess professional social work certifications and undergo mandatory safeguarding background screening. The role requires the use of specialized case management software to track and resolve issues. This opportunity was posted on September 17, 2026, with a response deadline of October 14, 2026.

General Info

Professional social work services for managing Cambridgeshire County Council children's services complaints.

Agency

Cambridgeshire County Council

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of 25074.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

25074 Cambridgeshire County Council Childrens Services Independent Complaints

AI Contract Breakdown

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Timeline

PostedSep 17

subcontract

Response DeadlineOct 14

Submission deadline

Response Deadline

10/14/2026, 11:00:00 AM UTCin 19 days

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Organization & Contact Information

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AgencyCambridgeshire County Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyCambridgeshire County Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs independent review and management of complaints for prime contractors on Cambridgeshire County Council children's services projects. Investigates and resolves complaints to ensure compliance with UK statutory frameworks and social work standards. Requires case management software and professional social work certifications with mandatory safeguarding background screening. Delivers a fully operational complaints process and investigation reports.

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