This Solicitation opportunity from Florida was posted on October 22, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Information Technology Service Management (ITSM) Platform

Closed

PR8655State & Local

Submission Closed12/15/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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POSTED

1 day ago

DEADLINE

in 10 days

AI Contract Overview

The Orlando Utilities Commission in Florida is seeking proposals from qualified suppliers to implement an Information Technology Service Management (ITSM) platform. The project encompasses selecting a suitable ITSM solution that aligns with Gartner’s definition, offering comprehensive features such as workflow management, automation, and support for various IT service practices including incident, request, problem, change, knowledge, and configuration management. The scope extends beyond software selection to include implementation, project management, organizational change management, training, post-implementation support, and professional services to ensure a successful deployment and integration within the organization. The contract is estimated to be valued between 5 million and 20 million dollars, reflecting the project's scale and complexity. The solicitation was posted on October 22, 2025, with a deadline for responses set for December 15, 2025. Interested vendors can find additional details and submit proposals through the provided vendor link. The primary point of contact for inquiries is Marcel Martinez, reachable via email. This initiative aims to enhance the organization’s IT service delivery capabilities through a cohesive, automated platform that supports continuous improvement and operational efficiency.

General Info

Agency

Florida → Orlando Utilities Commission

NAICS

541511 - Custom Computer Programming Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedOct 22

Solicitation

Response DeadlineDec 15

Deadline has passed

Submission Closed

12/15/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Orlando Utilities Commission

Contacts1 person available

OfficeN/A

Organization / Agency

Florida → Orlando Utilities Commission

Office AddressN/A

Contacts

Marcel Martinez

contact@example.gov

Full Description

The purpose of this RFP is to invite qualified suppliers to prepare and submit proposals to identify an Information Technology Service Management (ITSM) Platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services.
*Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management.