Inmate Phone Call Service Provision

The contract entails the provision and management of inmate phone call services for the Sheriffs Office in Texas, requiring a two-tiered tariff structure to accommodate different call types and user categories. Service delivery must include encrypted call recording for security and compliance purposes, seamless integration with existing jail management systems to ensure accurate tracking and data synchronization, and full adherence to billing protocols that guarantee transparency and regulatory compliance. The vendor is responsible for maintaining system integrity, ensuring all communications are secure, and supporting operational workflows within correctional facilities through reliable technical infrastructure. Subcontracting is permitted under this agreement, with performance expected to align with the NAICS code 517110 for telecommunications services. The solicitation was posted on November 18, 2025, and responses are due by February 5, 2026. While specific location details for performance or agency office are not provided, the service must be delivered in coordination with the Texas Sheriffs Office’s correctional facility operations. All aspects of the service must comply with state and federal regulations governing inmate communications, and the contractor must demonstrate technical capability to support secure, auditable, and scalable telecommunication systems within institutional environments.