Inter-Agency Agreement (IAA) HUD Central Contact Center and Customer Relationship Management (CRM) Optimization - G-invoicing IAA for HUD Central Contact Center and CRM Optimization

The contract involves an Inter-Agency Agreement focused on optimizing the Department of Housing and Urban Development's Central Contact Center and Customer Relationship Management (CRM) systems, specifically through G-invoicing processes. It is managed by the Office of Chief Financial Officer within HUD and classified under the NAICS code 541611, which pertains to Administrative Management and General Management Consulting Services. The contract aims to enhance operational efficiency and customer service capabilities through improved financial and information management integration. The agreement is currently forecasted and does not have a solicitation number assigned, indicating it is in a planning or pre-solicitation phase as of May 25, 2026. The place of performance and detailed organizational type information are not specified. Amanda Prophet is the designated point of contact for this initiative, providing a direct communication line for inquiries related to the agreement and its execution. This project signals HUD’s commitment to modernizing its customer interface and financial tracking systems for more effective service delivery.