Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization

The Internal Revenue Service (IRS) is seeking contractor support to modernize its network of over 350 Taxpayer Assistance Centers (TACs) nationwide, which provide in-person services for tax law inquiries, account resolution, identity verification, and other taxpayer needs. This initiative is structured in three phases: documenting the current state of operations, developing a comprehensive roadmap for the future state, and assisting with the implementation of approved modernization efforts that encompass people, technology, and reporting systems. The requirement is being pursued through a Request for Information (RFI) with a submission deadline of February 20, 2026, and the final procurement will be competed via a GSA Governmentwide Acquisition Contract (GWAC) on July 7, 2026, with no further updates posted on SAM.gov. The contract is expected to be a firm-fixed-price arrangement with a base period running from May 1, 2026, to April 30, 2027, and a potential one-year option extending to April 30, 2028. Key deliverables include a Current State Assessment Report, a Future State Roadmap, pilot use cases such as virtual service models, dynamic performance dashboards, and a handover package with supporting documentation—all required to comply with Section 508 accessibility standards. All work must adhere to IRS-specific directives including IRM 21.3.4, IRM 1.4.11, the Risk Management Framework, and the Quality Assurance Surveillance Plan, with a robust Quality Control Plan developed by the contractor. Contractor personnel must be U.S. citizens and meet stringent security requirements, including obtaining a Minimum Background Investigation (MBI) clearance, complying with HSPD-12 and FIPS-201 for Personal Identity Verification (PIV) credentials, and completing the eAPP application process within eight calendar days. Non-compliance or failure to meet fingerprinting deadlines within five business days of sponsorship in USAccess may result in exclusion from the contract. All on-site work requires escorts and is restricted to designated IRS locations such as 401 W. Peachtree St., Atlanta, GA, with no unescorted access permitted. Contractors must also maintain continuous federal tax compliance, and personnel changes—including replacement of the designated Project Manager—require prior approval, submission of resumes with supporting credentials, and completion of background checks within five days of government acceptance. The Vendor Response Template (Attachment 4), limited to a