This Sources Sought opportunity from Department Of Defense was posted on December 15, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES

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MC160007Federal

Submission Closed12/29/2020, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

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Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.

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DEADLINE

Benefits Advocacy and Member Support ServicesThe Benefits Advocacy and Member Support Services subcontract involves providing direct-to-employee support and claims advocacy for prime contractors managing City of Santa Fe employee benefits projects. The selected provider will operate a dedicated employee call center to handle benefits inquiries and offer multilingual support via email and text to resolve disputes with insurance carriers. To successfully execute this contract, the provider must maintain a robust call center infrastructure, including IVR and CRM systems, while ensuring full HIPAA compliance. The primary deliverables include the delivery of ongoing member support services and the successful resolution of claims advocacy cases.

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Benefits Participant Help DeskThe Benefits Participant Help Desk subcontract involves providing comprehensive customer service and support for prime contractors operating on projects within Wayne Township, New Jersey. The selected provider will manage participant inquiries related to COBRA, FSA, and Retiree billing, while also assisting with the processing of claims submissions and election forms. To execute these duties, the contractor must utilize call center software, CRM, or ticketing systems and maintain strict HIPAA compliance to ensure the secure handling of Protected Health Information. Managed by the New Jersey Purchasing Division, this opportunity falls under NAICS code 561422. Performance will be evaluated based on specific response and resolution rates to ensure high-quality participant support. The solicitation was posted on October 8, 2026, with a response deadline set for October 29, 2026.

Purchasing Division

POSTED

12 days ago

DEADLINE

in 9 days

General Info

Agency

Department Of Defense → W4PZ USA Medical Rsch Acquis Act

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Silver Spring, MD, 20910, USA

Set-Aside

NONE

Documents

inTransition+DRAFT+PWS+for+Recompete.docx

inTransition+Performance+Measures+for+Recompete.xlsx

RFI+MC160007++Final.rtf

AI Contract Breakdown

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Timeline

PhaseClosed

PostedDec 15

Sources Sought

Response DeadlineDec 29

Deadline has passed

Submission Closed

12/29/2020, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W4PZ USA Medical Rsch Acquis Act

Contacts2 people available

OfficeFORT DETRICK, MD, 21702-5014, USA

Organization / AgencyDepartment Of Defense → W4PZ USA Medical Rsch Acquis Act

Office AddressFORT DETRICK, MD, 21702-5014, USA

Contacts

Mark W. Clinger

Charles J. Bartlett

Full Description

This is a non-personal services requirement to provide a Transition Support Contact Call Center Program (operationalized by the name - inTransition) to transitioning service members or veterans who are currently receiving psychological health care (i.e, mental health care or behavioral health care) and wish to receive care at their new destination or with a new provider in their same location, or wish to initiate psychological health care for the first time. The Psychological Health Center of Excellence (PHCoE) seeks Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the inTransiton call center will be staffed by professionals who are trained and licensed to provide mental health care to bridge the transitional knowledge gap between identification and receipt of psychlogical health care services for a broad range of users, including Active Duty Service Members, Reserve Component, National Guard, Coast Guard, andVeterans and their family members. The inTransition Call Center staff are not providing therapy under the terms and conditions of this contract nor are they a part of any direct health care service. Membership or eligibility determination is not a requirement or function of the contract. Within the inTransition Call Center, the Contractor shall maintain a Psychlogical Health Resource Center (PHRC) which will provide care and other transition support resources to anyone who seeks them. The Contractor support also involves maintaining and periodically updating the inTranstion Resource Database for use at the Call Center and PHRC to support the transition of psychological health care services and provide information for a variety of transition-related resources for separating service members The contractor will also be responsible for conducting in-person and virtual outreach to socialize inTransition, the PHRC, as well as any other PHCoE programs or initiatives to include the Real Warriors Campaign. This outreach and socilization shall be targeted to a variety of stakeholders to include Activy Duty, National Guard, Reserve Component, Department of Veterans Affiars (VA) and other civilian and DoD leadership and clinicians under the direction and with the approval of the government. Additionally, the contractor shall periodically provide technical support and subject matter expertise to enhance and advance the PHCoE mission, synchronizing with related efforts across PHCoE and the Defense Health Agency (DHA).

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