Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

iSite CMP Software Help Desk Support Services

Active

Federal

Response Deadline11/02/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The iSite CMP Software Help Desk Support Services subcontract provides critical technical support and ticket resolution for prime contractors operating under the NASA Shared Services Center. Based in Orlando, the scope of work involves managing a comprehensive help desk available 24x7x365, with a strict requirement for a one-hour response time during standard business hours. Key operational responsibilities include the coordination of maintenance releases and service pack deployments through integrated ticketing systems. The primary objectives of the contract are to ensure the consistent delivery of resolved support tickets and the maintenance of high system uptime for the agency.

General Info

24/7 technical help desk support for NASA Shared Services Center iSite CMP software.

Agency

National Aeronautics And Space Administration → NASA Shared Services Center

NAICS

541519 - Other Computer Related Services

Place of Performance

Orlando, FL, 32899, USA

Set-Aside

NONE

Documents

This scope was carved out of 80NSSC27948147Q.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

iSite CMP License Renewal

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 28

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 07:00:00 PM UTCin 5 days

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyNational Aeronautics And Space Administration → NASA Shared Services Center

ContactsNo contacts available

OfficeN/A

Organization / AgencyNational Aeronautics And Space Administration → NASA Shared Services Center

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs technical support and ticket resolution for prime contractors on NASA Shared Services Center projects. Manages 24x7x365 help desk ticket entry with a 1-hour response time during standard business hours. Coordinates the deployment of service packs and maintenance releases using integrated ticketing systems. Delivers resolved support tickets and maintained system uptime.

Similar Contracts

Same NAICS industry code

PII Security Implementation and Audit

Nebraska Public Power District

POSTED

about 3 hours ago

DEADLINE

RISA-3D Maintenance and Technical Support ServicesThe RISA-3D Maintenance and Technical Support Services subcontract provides essential software maintenance and technical assistance for prime contractors working on Texas Department of Transportation projects. The scope of work focuses on the RISA-3D environment, encompassing the deployment of software updates, patches, and fixes, while ensuring users have access to current software versions and timely resolutions for technical issues. Qualified providers must possess documented expertise in RISA-3D software support to successfully deliver updated software versions and comprehensive technical support documentation. This opportunity is categorized under NAICS code 541519 and is associated with the Texas Department of Transportation.

Texas Department of Transportation

POSTED

about 5 hours ago

DEADLINE

Mentimeter Software Licensing and ProvisioningThis subcontract focuses on the licensing and provisioning of Mentimeter software for prime contractors working on projects for the Mayor's Office of Community Services in Philadelphia. The selected provider must be an authorized Mentimeter Partner or Reseller responsible for delivering active software licenses, managing user accounts and seats, and ensuring overall license compliance and activation through the Mentimeter SaaS Platform. Key deliverables include the provision of administrative access to the platform and the management of all subscription renewals. The contract falls under NAICS code 541519 and is associated with the state of Pennsylvania, with a response deadline set for November 6, 2026.

Mayor's Office of Community Services (mocs)

POSTED

about 6 hours ago

DEADLINE

Johnson Controls Metasys BAS Software & Server SupportThis subcontract for the California Department of General Services involves providing technical support, software updates, and server maintenance for Johnson Controls Metasys BAS and servers on facility projects. The selected provider will be responsible for performing software patches and ensuring all work adheres to DGS IT Infrastructure Standards, ISO 35.110, and IEEE 802.3. Key deliverables include the maintenance of an operational BAS software environment and the provision of detailed support logs. The project is based in Sacramento and falls under NAICS code 541519. To be eligible, the contractor must maintain Professional Liability Insurance of 1,000,000 dollars. The solicitation was posted on October 28, 2026, with a response deadline of December 1, 2026.

California Department of General Services

POSTED

about 9 hours ago

DEADLINE

in about 1 month

CatDV Software Maintenance & Support ProviderThis subcontract opportunity is for a provider to supply annual maintenance and technical support renewals for CatDV digital asset management software. Supporting prime contractors on Alabama Educational Television Commission projects, the selected provider will be responsible for delivering official renewal licenses, facilitating technical support access, and providing necessary software updates and patches to ensure active subscriptions. Eligible candidates must hold manufacturer reseller authorization and be enrolled in E-Verify. The solicitation is categorized under NAICS code 541519, with a response deadline set for November 2, 2026.

EDUCATIONAL TELEVISION COMM

POSTED

about 9 hours ago

DEADLINE

CatDV Renewal - MPRD

Solicitation # SRC0000037426

Solicitation SRC0000037426 is for the renewal of maintenance and support services for CatDV, issued by the Alabama Educational Television Commission. The contract is managed by the State of Alabama Office of the Chief Procurement Officer and allows for annual renewals for a total period of five years from the effective date. The total contract value, including the original agreement and all subsequent renewals, is capped at 25,000 dollars. The procurement process requires electronic submission through Alabama Buys, with a response deadline of November 2, 2026. Award evaluation is based on pricing, cost realism, and price reasonableness, with the state reserving the right to request professional licenses, certificates of insurance, and manufacturer reseller authorizations. Suppliers must comply with various Alabama state regulations, including the Beason-Hammon Alabama Taxpayer and Citizen Protection Act, E-Verify enrollment for employees within the state, and registration with the Alabama Secretary of State for foreign entities. Payment is handled via electronic methods such as P-cards or EFT, and the state maintains the right to inspect all products under the Universal Commerce Code before final acceptance.

EDUCATIONAL TELEVISION COMM

POSTED

about 9 hours ago

DEADLINE

Network Software License ProviderThe Anaheim Union High School District is seeking a subcontracted Network Software License Provider to supply network infrastructure licenses for prime contractors. The scope of work includes providing software licenses for terms of one, three, or five years, with a requirement to clearly categorize items as E-Rate eligible or non-eligible. The selected provider is responsible for delivering activated license keys and all necessary entitlement documentation. To qualify for this opportunity, providers must be authorized manufacturer representatives and possess a valid Service Provider Identification Number and an FCC Registration Number. This project is based in Anaheim, California, with a response deadline of November 23, 2026.

Anaheim Union High School District

POSTED

about 10 hours ago

DEADLINE

Cybersecurity Compliance and RMF AccreditationThe Cybersecurity Compliance and RMF Accreditation subcontract supports prime contractors on U.S. Air Force software projects by providing comprehensive cybersecurity hardening. The scope of work includes developing System Security Plans, performing penetration testing and vulnerability scans using tools such as Nessus or ACAS, and managing the Risk Management Framework process to deliver a final Authority to Operate package. This opportunity is a total small business set-aside under NAICS code 541519. Qualified personnel must hold CISSP or CISM certifications to perform the required services. Interested parties must submit their responses by November 25, 2026.

POSTED

about 12 hours ago

DEADLINE

Quantum Support Contract ReinstatementThis subcontract, issued by the NASA Shared Services Center, focuses on the administrative processing and fee payment required to reinstate lapsed Quantum support contracts for prime contractors. The primary objective is to ensure continuity of coverage for specified hardware through the validation and processing of reinstatement fees. Eligible providers must hold Authorized Quantum Partner or Reseller status to perform these services. The opportunity was posted on October 28, 2026, with a response deadline of November 4, 2026, falling under NAICS code 541519.

NASA Shared Services Center

POSTED

about 12 hours ago

DEADLINE

Omnissa Workspace ONE Advanced License SupplierThis small business set-aside subcontract for the Department of Defense involves the supply of proprietary Omnissa Government Services Workspace ONE Advanced licenses to support prime contractors on MARFORSOC projects. The contract provides for 1,300 activated software licenses across base and option periods, specifically designed to renew on the existing government tenant to maintain operational continuity and avoid a full tenant rebuild. To qualify, the supplier must be an authorized Omnissa reseller and ensure the software meets FedRAMP Server certification for an IL6 environment. The performance of this contract is centered in the 28460 zip code area, with a response deadline set for November 2, 2026.

POSTED

about 12 hours ago

DEADLINE

Mosquito Liquid Handler Software Support and TroubleshootingThis subcontract, titled Mosquito Liquid Handler Software Support and Troubleshooting, involves providing comprehensive technical support for prime contractors working on National Institutes of Health laboratory projects. The scope of work includes remote and on-site software troubleshooting, as well as the installation of proprietary software upgrades specifically for Mosquito nanoliter liquid handlers to ensure optimal system performance. To successfully deliver fully operational software systems, the contractor must have access to proprietary OEM software source code and update packages. This opportunity is categorized under NAICS code 541519 and is associated with the Department of Health and Human Services. The response deadline for this requirement is November 11, 2026.

National Institutes Of Health Olao

POSTED

about 12 hours ago

DEADLINE

NIOC Phase 1 Implementation & DemonstrationThe NIOC Phase 1 Implementation and Demonstration is a subcontract through the NASA Shared Services Center designed to modernize capabilities for prime contractors at the Marshall Space Flight Center. The project focuses on deploying automation for routine tasks and alerts while enhancing monitoring analytics through the use of SOAR tools. Due to the nature of the work, personnel are required to undergo background investigations and maintain onsite facility access. The successful contractor will be responsible for delivering tangible implementation results, conducting a technical demonstration of the newly deployed capabilities, and providing a final report that outlines strategic plans for future expansion. This effort falls under NAICS code 541519 and is scheduled for a response deadline of November 2, 2026.

NASA Shared Services Center

POSTED

about 12 hours ago

DEADLINE

More opportunities from National Aeronautics And Space Administration → NASA Shared Services Center

Same awarding agency

Environmental Regulatory Review and ARARS Analysis SupportThis subcontract, titled Environmental Regulatory Review and ARARS Analysis Support, involves providing technical review and regulatory compliance services for prime contractors operating at the NASA Wallops Flight Facility. The scope of work focuses on the evaluation of LTM reports, RI work plans, and SI reports, alongside the review of PFAS monitoring and treatability reports. A critical component of the role is identifying Commonwealth of Virginia ARARS for Response Actions and conducting on-site visits to audit these actions. The successful provider must possess deep expertise in CERCLA and a comprehensive understanding of Virginia hazardous waste laws to deliver technical comment memos and ARARS documentation. Managed through the NASA Shared Services Center, the performance of these services will take place in Wallops Island, Virginia, under NAICS code 541620.

Environmental Consulting Services

POSTED

about 12 hours ago

DEADLINE

On-site System Installation and User TrainingThis subcontract, managed by the NASA Shared Services Center for the National Aeronautics and Space Administration, involves the on-site installation and user training for the DSA100E system at the Langley Research Center in Hampton, Virginia. The selected provider will be responsible for the physical setup, unpacking, and installation of the system, ensuring all instrument checks meet KRUSS specifications to deliver a fully commissioned and calibrated system. A critical requirement for this engagement is that the provider must hold factory-trained KRUSS certification. In addition to the technical setup, the contractor is required to provide between four and eight hours of operational training for prime contractors to ensure personnel are proficient in using the equipment. The solicitation was posted on October 28, 2026, with a response deadline of October 30, 2026, under NAICS code 811210.

Electronic and Precision Equipment Repair and Maintenance

POSTED

about 12 hours ago

DEADLINE

Desktop Instrument Control Module (COMPDESK)The Desktop Instrument Control Module subcontract, managed by the NASA Shared Services Center, provides specialized laboratory workstations for prime contractors operating on projects at the NASA Langley Research Center in Hampton, Virginia. Each workstation consists of a configured desktop computer and a 22 inch HD monitor, featuring Windows 11 Pro 64 bit, 16GB of RAM, and a 256GB SSD. To ensure immediate operational readiness, all systems come pre-installed with KRUSS ADVANCE software and are backed by a two year manufacturer warranty. This procurement falls under NAICS code 334111 and is designed to support technical instrument control requirements within the agency's research facilities.

Electronic Computer Manufacturing

POSTED

about 12 hours ago

DEADLINE

Kruss ADVANCE Software ModulesThis subcontract, managed by the NASA Shared Services Center, provides proprietary software licenses for prime contractors working on projects at the NASA Langley Research Center in Hampton. The scope of work includes the delivery, installation, and activation of specific software modules, namely AD3221 for Contact Angle, AD3223 for Surface and Interfacial Tension, and AD62 for Surface Free Energy. To ensure operational functionality, the software must be fully compatible with DSA100E hardware and provide comprehensive support for Young-Laplace models. The procurement falls under NAICS code 513210 and is designated for the support of specialized research and analysis within the agency.

Software Publishers

POSTED

about 12 hours ago

DEADLINE

Kruss Dynamic Surface Analyzer (DSA100E) SupplyThis subcontract through the NASA Shared Services Center involves the procurement and installation of a Kruss Dynamic Surface Analyzer DSA100E for prime contractors supporting projects at the NASA Langley Research Center in Hampton. The requirement is for a fully automatic, software-controlled contact angle goniometer consisting of a CF04 High Resolution/High Speed Camera, a CM3200 Optical system with manual zoom, and an FM3200 Standard frame. The delivered hardware system must be fully operational and meet specific technical performance standards, including a measuring range of 0.01 to 2000 mN/m with a resolution of 0.01 mN/m. This acquisition falls under NAICS code 334516 and is intended to provide critical measurement capabilities for agency research initiatives.

Analytical Laboratory Instrument Manufacturing

POSTED

about 12 hours ago

DEADLINE

Onsite Installation of Quantum Customer Replaceable Units (CRUs)This subcontract involves the physical onsite installation and configuration of Quantum Customer Replaceable Units for prime contractors supporting the NASA Shared Services Center at the Glenn Research Center. The scope of work specifically covers libraries with up to six drives, adhering to Bronze 5x9xNBD standards to ensure the delivery of fully operational hardware components. Due to the nature of the facility and the technology involved, personnel must maintain ITAR and EAR compliance and obtain personal identity verification for site access. The project is categorized under NAICS code 811219, with a response deadline set for November 4, 2026.

Other Electronic and Precision Equipment Repair and Maintenance

POSTED

about 12 hours ago

DEADLINE

Quantum Scalar 3 Library Maintenance and Support ServicesThe Quantum Scalar 3 Library Maintenance and Support Services subcontract provides annual Bronze level technical support and maintenance for prime contractors operating on NASA Shared Services Center projects at the Glenn Research Center. The scope of work includes managing 5x9xNBD CRU support for specific hardware, including 3U Control Modules, 25-Slot Upgrades, and LTO8 Half Height Tape Drive Modules, while ensuring the delivery of active annual coverage and necessary replacement parts. Operating under NAICS code 811219, the contract requires strict adherence to ITAR and EAR export controls to maintain security and regulatory compliance. This agreement ensures the continued operational efficiency of critical data storage infrastructure through dedicated technical maintenance and hardware support.

Other Electronic and Precision Equipment Repair and Maintenance

POSTED

about 12 hours ago

DEADLINE

Vertrod Thermal Impulse Pneumatic Heat Sealer SupplierThis 8(a) sole source subcontract through the NASA Shared Services Center involves the procurement of two Vertrod 48 PS Thermal Impulse Pneumatic Pivot Style Heat Sealer Machines for prime contractors operating at the NASA-Stennis Space Center. The required equipment must feature 48 inch seal lengths in both 3/8 inch and 1/2 inch widths, single side heater bars, and pneumatic low pressure jaw close safety systems. To meet operational standards, all machines must be compatible with ISO7 clean room environments. The supplier is responsible for delivering two fully configured and tested units, which include a 3 year limited warranty. This procurement falls under NAICS code 333993 and was posted on October 28, 2026, with a response deadline of November 2, 2026.

Packaging Machinery Manufacturing

POSTED

about 12 hours ago

DEADLINE

ISO 14952 Level 300A Precision CleaningThis small business set-aside subcontract involves providing high-level technical cleaning services for prime contractors supporting the NASA Shared Services Center. The primary objective is the precision cleaning of filter components to meet ISO 14952 latest revision level 300A standards, ensuring that all parts are free of residue and particle contamination for use in space-flight environments. To achieve these rigorous specifications, the contractor must utilize cleanroom facilities or specialized chemical cleaning baths. All delivered components must be accompanied by ISO 14952 Level 300A certification. This opportunity falls under NAICS code 811310 and is specifically designated as a total small business set-aside.

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

POSTED

about 12 hours ago

DEADLINE

Hydrostatic and Pneumatic Pressure Testing ServicesThis small business set-aside subcontract involves providing specialized hydrostatic and pneumatic pressure testing services for prime contractors supporting the NASA Shared Services Center. The scope of work requires the use of high-pressure rigs capable of exceeding 6000 PSI to conduct hydrostatic tests at 1.5 times the maximum allowable working pressure and pneumatic tests at 1.1 times the maximum allowable working pressure. Additionally, the contractor is responsible for performing non-destructive testing and inspections for nominal operating loads in strict accordance with ASME Boiler and Pressure Vessel Codes. All completed work must be documented through the delivery of certified test data and QC07 Evidence of Test reports.

Electronic and Precision Equipment Repair and Maintenance

POSTED

about 12 hours ago

DEADLINE

Supply of Norman Filter Company Repair Kits (P/N: KIT-45-588-M)This small business set-aside subcontract involves the procurement and delivery of Norman Filter Company repair kits, part number KIT-45-588-M, to support prime contractors on NASA Shared Services Center projects at the Kennedy Space Center. The required kits must be constructed from 316/316L Stainless Steel conforming to AMS QQ-S-763, featuring PTFE O-rings and wire pleated woven wire mesh. To ensure safety and quality, all supplies must adhere to the ASME Boiler and Pressure Vessel Code and maintain a 4:1 Burst Pressure Safety Factor. The successful contractor is required to provide both a Manufacturer’s Certificate of Compliance and Pressure Vessel Certification. The solicitation was posted on October 28, 2026, with a response deadline of November 4, 2026.

Industrial Machinery and Equipment Merchant Wholesalers

POSTED

about 12 hours ago

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS