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IT Help Desk and End-User Support Staffing

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks qualified vendors to supply Tier 1 and Tier 2 help desk personnel to provide desktop support, technical troubleshooting, and end-user assistance across state agencies in Florida. The work involves delivering timely and effective IT support services to ensure operational continuity and user satisfaction within government departments. Vendors must be prepared to meet staffing requirements with personnel capable of handling a broad range of technical issues, from basic software and hardware troubleshooting to more complex system inquiries, all within the framework of state agency protocols and standards. The solicitation is classified as a subcontract under NAICS code 541512, indicating it pertains to computer systems design and related services. The posting date is August 3, 2026, with a firm deadline for responses on September 15, 2026, at 2:00 PM. The contract is managed by the Florida Department of Management Services, and performance will occur across various state agency locations throughout Florida. Interested parties must submit proposals through the Florida Marketplace vendor portal, as no specific point of contact or detailed location information is provided beyond the state-wide scope of service.

General Info

Vendors needed to provide Tier 1 and Tier 2 IT help desk support across Florida state agencies by September 15, 2026.

Agency

Florida → Department of Management ServicesView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyFlorida → Department of Management Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Florida → Department of Management Services
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Supply Tier 1/Tier 2 help desk personnel for desktop support, troubleshooting, and technical assistance across state agencies.

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