Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

IT Help Desk Support

Active

International

Response Deadline11/03/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract opportunity is for the provision of IT Help Desk Support for the Department of Natural Resources Canada within the National Capital Region. The selected provider will deliver Tier 2 and Tier 3 technical support, incident resolution, and user account management to assist prime contractors on NRCan projects. Key operational requirements include the use of ITSM tools such as ServiceNow and Jira, with deliverables consisting of resolved support tickets and detailed technical support logs. Due to the nature of the work, both the corporate entity and all assigned resources must possess Secret level security clearance. Interested parties should note that the response deadline for this opportunity is November 3, 2026.

General Info

IT Help Desk support for NRCan NCR; Secret clearance required; deadline November 3, 2026.

Agency

Government of Canada → Department of Natural Resources (NRCan)

NAICS

541519 - Other Computer Related Services

Place of Performance

Canada, National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

This scope was carved out of 5000096559B.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NPP - Stream 4: Business Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 20

subcontract

Response DeadlineNov 3

Submission deadline

Response Deadline

11/03/2026, 07:00:00 PM UTCin 14 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyGovernment of Canada → Department of Natural Resources (NRCan)

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Canada → Department of Natural Resources (NRCan)

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provides technical support and troubleshooting for prime contractors on Natural Resources Canada (NRCan) projects. Performs Tier 2 and Tier 3 technical support, incident resolution, and user account management using ITSM tools such as ServiceNow and Jira. Requires Secret level corporate and resource security clearance. Delivers resolved support tickets and technical support logs.

Similar Contracts

Same NAICS industry code

Software Support ServicesThis subcontract for Software Support Services involves providing essential technical assistance, bug fixes, and system updates for prime contractors working on Herefordshire Council registration projects. The scope of work includes operating a technical help desk, applying software patches, and ensuring systems remain compliant with National Standards and evolving UK legislation through the use of version control systems and remote support tools. The primary objective is to ensure consistent system availability and the delivery of current software versions. Interested parties should note that the response deadline is November 13, 2026, with the project falling under NAICS code 541519.

Herefordshire Council

POSTED

about 4 hours ago

DEADLINE

ACCELQ AI Automation Platform License ProviderThis subcontract agreement establishes a provider for proprietary ACCELQ software licenses to support prime contractors working on State of Ohio administration projects. The scope of delivery includes four units of the Unified Codeless-AI Automation Platform for Web and API, the Enterprise Upgrade package, and the ACCELQ Salesforce LIVE Add-On Bundle supporting up to five users. The provider is responsible for delivering active software licenses and ensuring continuous access to the hosted platform. To be eligible for this contract, the provider must maintain authorized ACCELQ reseller status and hold a valid Ohio MBE certification. The opportunity is categorized under NAICS code 541519 and is managed by the State of Ohio. Interested parties must adhere to the timeline established by the posting date of October 20, 2026, with a response deadline of November 3, 2026.

Puc300000 Administration Puc4

POSTED

about 6 hours ago

DEADLINE

Men & Mice Micetro IP Management RenewalThis subcontract, managed by the Department of Health and Human Services Omas Strategic Buying Center for Information Technology, focuses on the renewal of software licenses for the Men and Mice Micetro platform. The project supports prime contractors on NIAID IT projects by providing integrated management of IP Address Management and Dynamic Host Configuration Protocol services for approximately 23,000 IP addresses. The objective is to secure discounted open market pricing for these active license renewals to maintain critical network infrastructure. To be eligible, providers must hold authorized Men and Mice reseller status and ensure full compliance with FAR 52.240-90 and 52.240-91. The work is associated with NAICS code 541519 and will be performed in Bethesda. Interested parties should note the response deadline of October 26, 2026.

Omas Strategic Buying Center - Information Technology

POSTED

about 8 hours ago

DEADLINE

Data Integration Security and Authorization SupportThe Data Integration Security and Authorization Support subcontract, issued by the Department of Veterans Affairs Technology Acquisition Center Nj, focuses on performing security assessments and managing authorization readiness for prime contractors on OIT projects. The scope of work includes conducting security audits, managing Authority to Operate documentation, and implementing privacy controls through the use of vulnerability scanners and GRC tools. All activities must comply with FedRAMP, NIST, and VA cybersecurity policies to ensure the delivery of comprehensive security assessment reports, ATO packages, and compliance certifications. This opportunity falls under NAICS code 541519, with a response deadline set for November 4, 2026.

Technology Acquisition Center Nj (36C10B)

POSTED

about 8 hours ago

DEADLINE

IT Help Desk & User TrainingThis subcontract opportunity, titled IT Help Desk and User Training, is issued by the Department of Homeland Security under the Air and Marine Contracting Division. The selected provider will deliver comprehensive Tier 1 through 3 technical support and training for prime contractors working on CBP projects. Primary responsibilities include managing incident intake, tracking, and resolution for platform users through the use of ITSM tools, as well as the creation of essential documentation such as knowledge articles, FAQs, user guides, and administrator manuals. The scope of work further requires the delivery of end-user training focused on secure platform usage, with a requirement to provide resolved support tickets and training completion records as deliverables. The performance location for this contract is Washington, DC, and it falls under NAICS code 541519. Interested parties should note the response deadline of November 10, 2026.

Air And Marine Contracting Division

POSTED

about 8 hours ago

DEADLINE

Cybersecurity Configuration and Compliance SupportThe Cybersecurity Configuration and Compliance Support subcontract, issued by the Department of Homeland Security Air and Marine Contracting Division, focuses on ensuring platform compliance with Federal and DHS security mandates for prime contractors on CBP projects. The scope of work includes the implementation of critical security controls such as Multi-Factor Authentication, Single Sign-On, and Role-Based Access Control. Additionally, the contractor is responsible for developing system-boundary descriptions and security assessment evidence to support the Risk Management Framework. Key deliverables involve the management of vulnerability reporting and Plans of Action and Milestones in strict accordance with NIST and FedRAMP standards. The selected provider will be required to deliver comprehensive compliance reports and security assessment evidence to maintain the integrity of the system. This performance is based in Washington, DC, with a response deadline of November 10, 2026.

Air And Marine Contracting Division

POSTED

about 8 hours ago

DEADLINE

Remote Installation and Technical SupportThis subcontract, managed by the NASA Shared Services Center, focuses on providing specialized technical support for the remote installation of modernized software for prime contractors working on NASA Marshall Space Flight Center projects. The primary objective is the successful deployment and operationalization of VibePro software within the NASA environment. This process involves managing remote hands installation and offering technical guidance through the use of remote access tools. The scope of work requires the contractor to coordinate closely with remote personnel at the Marshall Space Flight Center to ensure a seamless final build deployment. Classified under NAICS code 541519, the opportunity was posted on October 20, 2026, with a response deadline of October 23, 2026.

NASA Shared Services Center

POSTED

about 8 hours ago

DEADLINE

Cyber Security Engineering and Risk Management Framework Support

Solicitation # W91CRB-26-B-A006

Solicitation W91CRB-26-B-A006 is a firm-fixed-price requirement for Cybersecurity Engineering and DoD Risk Management Framework (RMF) Support Services at the Aberdeen Test Center in Maryland. The contractor will provide all necessary personnel, equipment, and non-personal services to establish and maintain Authority to Operate (ATO) and RMF compliance for the ATC Local Area Network, Logically Isolated Network, Secure Test Environment, and Test and Evaluation Network. The scope includes RMF lifecycle activities, engineering and configuration support, and incident management, adhering to DoD RMF standards for Secret systems and Intelligence Community Directive 503 for Top Secret requirements. The contract spans a five-year period of performance from November 23, 2026, to November 22, 2031, consisting of a base year and four option years. This is a small business set-aside with a preference for HUBZone concerns. Award will be made to the lowest-priced, responsive, and responsible bidder based on a Total Evaluated Price calculation. Key personnel requirements include a Senior IT Solutions Architect with CISSP certification and 10 years of experience, as well as other IT professionals with CASP+ or equivalent certifications. Security requirements are stringent, requiring a Secret Facility Security Clearance at the time of bid, with specific personnel requiring Top Secret clearances for surge support.

POSTED

about 8 hours ago

DEADLINE

Soteri Secret Scanning for Bitbucket license renew

Solicitation # 28321327Q00000017

SSA Ofc Of Acquisition Grants

POSTED

about 8 hours ago

DEADLINE

Micetro IP Management Renewal

Solicitation # 7571TE27Q00018

Solicitation 7571TE27Q00018 is a request for quote for the renewal of Men and Mice Micetro, a brand-name IP Address Management and Dynamic Host Configuration Protocol platform. Managed by the Omas Strategic Buying Center for the Department of Health and Human Services, the contract supports the National Institute of Allergy and Infectious Diseases by providing centralized management of approximately 23,000 IP addresses across its infrastructure. The primary objective is to ensure network integrity, prevent address conflicts, and maintain uninterrupted vendor support and security patches. The period of performance is scheduled from September 13, 2026, to September 12, 2027. The award will be determined using the Lowest Priced Technically Acceptable procedure, evaluating offerors based on technical acceptability and their discounted open market price. Administrative requirements include electronic invoice submission via the Department of Treasury Invoice Processing Platform, with payments made monthly in arrears upon approval by the Contracting Officer Representative. The contract is designated as FOB Destination and requires offerors to be registered in the System for Award Management and provide certifications regarding federal tax liability and security prohibitions. The primary point of contact for this procurement is Damian Hurge.

Omas Strategic Buying Center - Information Technology

POSTED

about 8 hours ago

DEADLINE

IBM AIX and Linux Server Consulting Service

Solicitation # 80NSSC26947032Q

NASA Shared Services Center

POSTED

about 8 hours ago

DEADLINE

EMS LINQ-Software Maint/Support-CNP

Solicitation # SRC0000037179

The Alabama State Department of Education, Child Nutrition Programs, is soliciting software maintenance and support for EMS LINQ applications used to administer multiple USDA food and nutrition programs, including CACFP, CSFP, NSLP, SBP, SFSP, TEFAP, and the Statewide Procurement Program. This sole source contract covers ongoing operations for software updates, security patches, hosting services, annual subscriptions, and regulatory updates to ensure uninterrupted service for Local Educational Agencies. The scope includes specific tools such as Cartwheel Meal Counter, LINQ FDP, and the SNP, SFSP, and CACFP Core Modules, as well as necessary enhancements. The contract is effective from October 1, 2026, through September 30, 2027, with the possibility of annual renewals for up to five years or until a total contract cost of 25,000 dollars is reached. Price escalations are capped at 5 percent of the annual contract cost and cannot exceed the 25,000 dollar total ceiling. Suppliers must be registered in Alabama Buys and comply with state requirements, including E-Verify enrollment and registration with the Alabama Secretary of State for out-of-state entities. The State of Alabama maintains the right to cancel for convenience and will not provide indemnification to the supplier.

Alabama State Department of Education, Child Nutrition Programs

POSTED

about 14 hours ago

DEADLINE

More opportunities from Government of Canada → Department of Natural Resources (NRCan)

Same awarding agency

Technical Writing ServicesThis subcontract for Technical Writing Services supports modernization projects for the Government of Canada's Department of Natural Resources. The selected provider will produce a variety of technical documentation for prime contractors, including system documentation, user manuals, technical reports, and standard operating procedures. Work is to be performed using tools such as Confluence, MS Word, and MadCap Flare, with the final delivery consisting of completed project documentation and technical manuals. The contract is based in Canada's National Capital Region and requires both corporate and resource security clearances at the Secret level. Interested parties must respond by November 3, 2026, regarding this opportunity which falls under NAICS code 541990.

All Other Professional, Scientific, and Technical Services

POSTED

about 15 hours ago

DEADLINE

Network Support ServicesThis subcontract opportunity for Network Support Services involves providing network administration and support for prime contractors working on projects for the Government of Canada's Department of Natural Resources. The scope of work includes executing network configuration, troubleshooting connectivity, and maintaining security and performance through the management of routers, switches, and firewalls. The primary objectives are to ensure consistent network uptime and provide comprehensive configuration documentation. The project is located in the National Capital Region of Canada and requires both corporate and resource security clearances at the Secret level. Interested parties must respond by November 3, 2026, regarding this opportunity which falls under NAICS code 541512.

Computer Systems Design Services

POSTED

about 15 hours ago

DEADLINE

Business Transformation ArchitectureThis subcontract opportunity focuses on providing business transformation architecture to support modernization efforts for the Government of Canada's Department of Natural Resources. The selected partner will lead the architectural design of business transformations for prime contractors, which includes designing future state business processes, managing comprehensive transformation roadmaps, and integrating new technologies into existing workflows. Key deliverables for this engagement include the final target state architectures and detailed transformation roadmaps. The project is based in the National Capital Region of Canada and requires all corporate and resource personnel to maintain Secret level security clearance. Interested parties should note that the response deadline is November 3, 2026, and the work falls under NAICS code 541611 for administrative management and general management consulting services.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

Business Consulting ServicesThis subcontract for Business Consulting Services supports the Government of Canada's Department of Natural Resources in its modernization initiatives. The selected provider will offer expert advisory services to prime contractors, focusing on strategic advisory, business case development, and organizational change management. Key deliverables include the production of strategic recommendations and detailed advisory reports to guide the agency's modernization efforts. The contract is based in the National Capital Region of Canada and requires both corporate and resource security clearances at the Secret level. Interested parties must adhere to the timeline established by the posting date of October 20, 2026, with a response deadline of November 3, 2026. The work falls under NAICS code 541611 for administrative management and general management consulting services.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

Business Architecture ServicesThis subcontract opportunity is for the provision of Business Architecture Services to support IT modernization projects for the Department of Natural Resources Canada. The selected provider will be responsible for designing and maintaining business architecture for prime contractors, which includes developing business blueprints, defining target operating models, and utilizing Enterprise Architecture tools to ensure strategic alignment. Key deliverables include the production of business architecture blueprints and strategic alignment maps. The contract is based in the National Capital Region of Canada and requires both corporate and resource security clearances at the Secret level. Interested parties should note that the response deadline is November 3, 2026, and the services fall under NAICS code 541611.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

Business Analysis ServicesThis subcontract opportunity is for the provision of Business Analysis Services to support modernization projects for the Department of Natural Resources Canada. The selected provider will perform critical functions including requirements gathering, process mapping, and gap analysis throughout the project lifecycle, ensuring all work adheres to TBIPS Stream 4 standards. Key deliverables for this engagement include comprehensive business requirements documents, detailed process maps, and various analysis reports. The contract is based in the National Capital Region of Canada and requires both corporate and resource security clearances at the Secret level. Interested parties must submit their responses by November 3, 2026, in accordance with the solicitation guidelines.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

NPP - Stream 4: Business Services

Solicitation # 5000096559B

Natural Resources Canada is seeking professional services under TBIPS Stream 4: Business Services to support various modernization initiatives and projects requiring a temporary increase in resources. This requirement, identified by solicitation number 5000096559B, is open exclusively to TBIPS Supply Arrangement Holders under EN578-170432 who qualified under Tier 1, covering a value range of 0 to 4.5 million dollars. The agency may award up to three contracts to provide resources on an as and when required basis through the issuance of Task Authorizations. The scope of work includes several resource categories, specifically Business Analysts (Levels 2 and 3), Business Architects (Level 3), Business Consultants (Level 3), Business Transformation Architects (Level 3), Help Desk Specialists (Levels 2 and 3), Network Support Specialists (Level 3), and Technical Writers (Levels 2 and 3). The intended period of performance is two years from the date of contract signature, with an irrevocable option to extend the term by one additional year. Both corporate and resource security clearances must be at the Secret level, although bidders are not required to possess these clearances at the time of submission. All inquiries and requests for written debriefings, which must be made within 15 working days of receiving results, are managed by the designated Contracting Authority.

Administrative Management and General Management Consulting Services

POSTED

about 15 hours ago

DEADLINE

Timber Transportation and LogisticsThis subcontract for Timber Transportation and Logistics involves providing specialized hauling services for prime contractors on Natural Resources Canada forest management projects. The scope of work requires the loading and transport of harvested timber from forest sites in Valcartier and Farnham, Quebec, to the National Defense Courcelette location. The contractor is responsible for coordinating transport routes, including the use of the Bouchard Bridge, and must provide all necessary log trucks, trailers, and loading equipment. To be eligible, the service provider must hold valid commercial hauling licenses for the province of Quebec. This project falls under NAICS code 484220 and is managed by the Government of Canada. Interested parties must submit their responses by the deadline of October 22, 2026.

Specialized Freight (except Used Goods) Trucking, Local

POSTED

DEADLINE

Timber Harvesting (Sanitation and Selection Cutting)This subcontract involves specialized timber harvesting for prime contractors on Natural Resources Canada forest management projects located in Valcartier and Farnham, Québec. The scope of work includes executing sanitation cutting in Sector 11 at a 20 percent basal area and selection cutting, known as jardinage, ranging between 25 and 35 percent of the initial basal area. All operations must adhere to specific technical specifications and geospatial layers, utilizing heavy machinery such as feller bunchers, harvesters, and forwarders to deliver harvested timber stands. The contractor is responsible for providing daily site monitoring for Category A work to ensure compliance and quality. This opportunity is managed under the Department of Natural Resources for the Government of Canada, falling under NAICS code 113310. Interested parties must note the response deadline of October 22, 2026.

POSTED

DEADLINE

Forest Management at Valcartier and Farnham, Québec

Solicitation # NRCan-5000096799

Natural Resources Canada, through the Canadian Forest Service-Laurentian Forestry Centre, is soliciting bids for forest management services at Valcartier and Farnham bases in Quebec on behalf of the Department of National Defense. Operating on a barter principle, the scope of work includes timber harvesting, silvicultural activities, and forest road maintenance. Specific technical requirements include sanitation cutting in Sector 11 with a harvesting rate of approximately 20 percent of the basal area, and selection cutting with rates between 25 and 35 percent. The contractor is required to visit the job site daily during Category A work to ensure compliance with technical specifications and must coordinate timber transportation, noting the expected opening of the Bouchard Bridge in November 2026. The initial contract term is set to end on November 30, 2027, with the Government of Canada holding an irrevocable option to extend the agreement for up to three additional one-year periods under the same terms and conditions, though the final option year may exceed 12 months. To exercise an extension, the Contracting Authority must provide written notice at least 15 calendar days prior to expiry. This solicitation, numbered NRCan-5000096799, closes on October 22, 2026. There are no security requirements associated with this contract, and forest inventories and geospatial layers are provided via CanadaBuys to guide performance.

Support Activities for Forestry

POSTED

DEADLINE

Precious Metals Investment Trend AnalysisThis subcontract for the Government of Canada's Department of Natural Resources involves providing specialized analysis of macroeconomic drivers and investment behaviors related to precious metals. The selected provider will support prime contractors by tracking institutional investor behavior and analyzing trends across exchange-traded products, coins, and bars. Utilizing financial market tracking tools, the contractor will evaluate market developments and deliver detailed data and investment analysis reports. The project is categorized under NAICS code 541690 and will be performed within Canada. Interested parties should note that the solicitation was posted on October 7, 2026, with a response deadline of October 21, 2026.

Other Scientific and Technical Consulting Services

POSTED

DEADLINE

in about 24 hours

Global Gold Mine Operational Cost Data SupplyThis subcontract for the Government of Canada's Department of Natural Resources provides critical asset-level cost and production data for major global gold mining operations. The scope of work involves tracking mine production levels, calculating Cash Costs and All-in Sustaining Costs, and utilizing proprietary databases to analyze the cost competitiveness and operating margins of global producers. The project is categorized under NAICS code 541611 and is performed within Canada. Interested parties must adhere to the timeline established by the posting date of October 7, 2026, with a response deadline set for October 21, 2026.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

in about 24 hours

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS