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IT Managed Services and Technical Support

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State & Local

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This subcontract for IT Managed Services and Technical Support provides ongoing technical maintenance and support for technology solutions utilized by prime contractors on Region 4 Education Service Center projects. The scope of work encompasses a full range of technical assistance, including Tier 1 through 3 help desk support, remote system monitoring, and on-site troubleshooting to ensure operational efficiency. Managed under the Osceola County School Board Information and Technology department in Florida, the contract requires strict adherence to SLA-compliant delivery and the provision of regular maintenance reports. Given the educational environment, the service provider must maintain full compliance with FERPA and all applicable student privacy laws.

General Info

IT managed services and technical support for Region 4 ESC, ensuring FERPA compliance.

Agency

Florida → Osceola County School Board — Information And Technology

NAICS

541519 - Other Computer Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request to Utilize Solicitation, OMNIA #R250610 Technology Solutions, Products and Services

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Timeline

PostedOct 7

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Organization & Contact Information

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AgencyFlorida → Osceola County School Board — Information And Technology

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Osceola County School Board — Information And Technology

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and maintenance for technology solutions for prime contractors on Region 4 Education Service Center projects. Performs Tier 1-3 help desk support, remote monitoring, and on-site troubleshooting. Complies with FERPA and student privacy laws. Delivers SLA-compliant support and maintenance reports.

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Request to Utilize Solicitation, OMNIA #R250610 Technology Solutions, Products and Services

Solicitation # 25-06

Solicitation 25-06, issued by the Region 4 Education Service Center, seeks to establish a strategic partnership for the provision of a comprehensive range of technology solutions, products, and services. The objective is to enable efficient IT procurement and support innovation across public agencies. The contract features an initial term of three years, with the sole discretion of Region 4 ESC to renew for up to two additional years. Deliveries are generally FOB Destination, except for Alaska and Hawaii, which are FOB Origin. All delivered goods must be new, in original packaging, and not refurbished or remanufactured. The procurement process requires strict adherence to various federal and state regulations, including the Buy American Act, the Davis-Bacon Act for construction contracts over 2,000 dollars, and the Protection of Pupil Privacy Acts and FERPA for those accessing student data. Vendors must also certify compliance with the prohibition on certain telecommunications and video surveillance equipment and provide certifications regarding human trafficking and foreign country of concern ownership. Payment terms are standard Net 30 days, though Texas Government Code allows up to 45 days from the receipt of goods or invoice. Accepted payment methods include ACH, EDI, and credit cards, with the latter potentially incurring a 3% processing fee. Proposals must be submitted using provided forms by August 7, 2025, with all questions submitted via IonWave by July 11, 2025. Required documentation includes federal funds certifications, New Jersey business compliance documents, and any necessary additional agreements such as master service agreements. Evaluation may involve the establishment of a competitive range, and the center reserves the right to be the sole judge of product quality and suitability. Primary points of contact for the Osceola County School Board include Igneris Lopez, Shawn Woodell, and Cheryl Hood, while Crystal Wallace serves as the procurement contract liaison for Region 4 ESC.

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