IT Operational Support Services IDIQ

The Library of Congress has issued a solicitation (2026-CIO-0044, RFP 030ADV26R0008) for an Indefinite Delivery/Indefinite Quantity (IDIQ) contract to provide comprehensive IT Operational Support Services. This contract will cover the operation and maintenance of IT systems encompassing network, software, and infrastructure management across on-premises and cloud-deployed environments, including client/server, database, and web-based applications. The overall contract period spans five years, from May 1, 2026, through April 30, 2031, with one base year and four option years. The solicitation seeks qualified contractors to submit proposals by December 30, 2025, with a strong emphasis on corporate experience, technical approach, and past performance, collectively weighted more heavily than price in the evaluation process. The Library intends to award the contract on a best value trade-off basis rather than lowest price, underscoring the importance of demonstrated expertise and technical capability. The contract will be managed by the Library of Congress Contracts Services office in Washington, D.C., and services will be performed both remotely and at various Library facilities in the Washington, D.C. metropolitan area. Contractors will support IT operational needs including network incident management, system health monitoring using tools such as Cisco Prime and ServiceNow, and comprehensive project-based support. The solicitation includes rigorous requirements for security and personnel vetting, including compliance with the Library’s collections security, information system security, contractor employee fitness, and privacy controls aligned with federal standards including NIST guidelines. Key personnel designations with strict notification and replacement protocols are mandated. The contract incorporates numerous FAR clauses and Library-specific terms, including provisions for potential organizational conflicts of interest, secure delivery and data handling, and electronic invoicing via the Integrated Payment Portal. The solicitation also requires an executed Non-Disclosure Agreement due to the sensitivity of Library data center locations and associated security considerations. Evaluation factors dictate a two-phase proposal submission process, where initial corporate experience informs the first phase and detailed technical and pricing proposals are addressed in the second. The maximum aggregate contract ceiling is set at $150 million, encompassing all task orders issued under the IDIQ. Overall, this solicitation represents a significant IT support engagement with rigorous performance, security, and compliance demands to sustain critical Library of Congress information technology operations.