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IT Service Desk and Operational Support

Active

Federal

Response Deadline10/23/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with the Naval Information Warfare Systems under the Department of Defense focuses on providing IT Service Desk and Operational Support for NIWS PMW-200 LOG-IT projects. The selected provider will be responsible for delivering Tier 2 and Tier 3 technical support, which includes managing events, incidents, and problems through the use of SRM/CRM tools and embedded online help. Key operational duties involve executing request fulfillment, escalating complex issues to cloud providers or vendors, and delivering comprehensive incident reports and resolved service requests. Due to the nature of the work, all personnel must possess a Secret security clearance. The contract falls under NAICS code 541519 and is currently open for responses until October 23, 2026.

General Info

IT Service Desk and operational support for NIWS PMW-200 requiring Secret security clearance.

Agency

Department Of Defense → Naval Information Warfare Systems

NAICS

541519 - Other Computer Related Services

Place of Performance

CA

Set-Aside

NONE

Documents

This scope was carved out of CMDSMACAWARDEESONLY.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Aviation In Service

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Timeline

PostedOct 15

subcontract

Response DeadlineOct 23

Submission deadline

Response Deadline

10/23/2026, 11:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Naval Information Warfare Systems

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Naval Information Warfare Systems

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides Tier 2 and Tier 3 technical support for prime contractors on NIWS PMW-200 LOG-IT projects. Performs event, incident, and problem management using SRM/CRM tools and embedded online help. Executes request fulfillment and escalates issues to vendors or cloud providers. Delivers resolved service requests and incident reports. Secret clearance required.

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