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IT Service Management (ITSM) Implementation

Active

Federal

Response Deadline09/10/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with the District of Columbia Courts focuses on the end-to-end modernization of the IT Service Management suite. The selected provider will be responsible for conducting current-state assessments and gap analyses to design a future-state operating model. Key deliverables include the redesign of processes and the implementation of service catalogs and automation specifically utilizing the ServiceNow ITSM module. A critical technical requirement of the project is the environment upgrade from Yokohama to Australia to ensure a fully modernized ITSM production environment. The work will be performed in Washington, DC, under NAICS code 541511. Interested parties must note the response deadline of September 10, 2026.

General Info

DC Courts ITSM modernization using ServiceNow, including environment upgrade, due September 10, 2026.

Agency

District Of Columbia CourtsView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

Washington, DC, 20001, USA

Set-Aside

NONE

Documents

This scope was carved out of DCSC-26-RFP-118 .

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ServiceNow Enterprise Platform Implementation & Managed Adoption Services

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Timeline

PostedSep 4

subcontract

Response DeadlineSep 10

Submission deadline

Response Deadline

09/10/2026, 05:00:00 PM UTCin 5 days

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Organization & Contact Information

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AgencyDistrict Of Columbia Courts

ContactsNo contacts available

OfficeN/A

Organization / Agency

District Of Columbia Courts

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs end-to-end modernization of the ITSM suite for prime contractors on District of Columbia Court System (DCCS) projects. Conducts current-state assessments, gap analysis, and future-state operating model design. Redesigns processes and implements service catalogs and automation using the ServiceNow ITSM module. Upgrades environment from Yokohama to Australia. Delivers a fully upgraded ITSM production environment.

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