IVANTI SMS SOFTWARE RENEWAL (BRAND ONLY) - AMD 1

The Los Angeles County Department of Internal Services is soliciting bids for the renewal of Ivanti SMS Software under solicitation RFB-IS-26200323-2, Amendment 1. This brand-specific procurement focuses on the Ivanti Neurons for ITSM and ITAM Concurrent Analyst Cloud Subscription for the period of December 12, 2025, through December 11, 2026. The contract will be awarded to a single provider based on the lowest total acceptable offer. Bids must be submitted exclusively through the Vendor Self Service portal by November 18, 2025, at 12:00 PM PST. Submissions must include a complete Appendix A package, the Community Business Enterprise Information Form, a Certificate of Insurance, and a detailed quotation specifying the manufacturer's brand and model number. The contractor must adhere to rigorous information security and privacy standards, including maintaining a company-wide security program and undergoing annual SOC 2 Type II, ISO 27001:2013, or HITRUST certification audits. Key requirements include storing all data within the continental United States, implementing mobile device management for all personnel accessing county information, and maintaining two million dollars in cyber liability insurance. Upon contract termination, the vendor is required to return all county data within 24 hours and provide up to 90 days of transition support at no additional cost. Compliance with the California Labor Code regarding prevailing wages and strict adherence to county-mandated background checks and cybersecurity training are also mandatory conditions of the award.