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IVR Registration and Complaint System Provider

Active

State & Local

Response Deadline10/15/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Colorado DORA Public Utilities Commission requires a provider to supply and manage an Interactive Voice Response system for prime contractors. The selected provider will be responsible for developing IVR workflows specifically for complaint filing and phone number registration, ensuring the final system is functional, scalable, and fully integrated with the No-Call database. The scope of work necessitates the use of VoIP and telephony infrastructure along with specialized load testing tools to manage simultaneous inbound calls. This opportunity falls under NAICS code 517111 and was posted on October 12, 2026, with a response deadline of October 15, 2026.

General Info

Agency

Colorado → DORA - Public Utilities Commission

NAICS

517111 - Wired Telecommunications Carriers

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of NPSS1-SGAA-2027000067-1.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

No Call List Program

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 12

subcontract

Response DeadlineOct 15

Submission deadline

Response Deadline

10/15/2026, 11:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyColorado → DORA - Public Utilities Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyColorado → DORA - Public Utilities Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and manages an Interactive Voice Response (IVR) system for prime contractors on DORA Public Utilities Commission projects. Develops IVR workflows for phone number registration and complaint filing, and conducts load testing for simultaneous inbound calls. Requires VoIP/Telephony infrastructure and load testing tools. Delivers a functional, scalable IVR system integrated with the No-Call database.

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