This Government Contract opportunity from Florida was posted on March 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
IVR Software Licensing and Hosted Platform Provision
Contract Overview
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AI Contract Overview
This subcontract agreement concerns the licensing and provision of a cloud-hosted Interactive Voice Response software platform for the Florida agency LE - Customer Service. The scope of work includes the delivery of the software platform along with essential ongoing hosting services, infrastructure support, and strict uptime guarantees to ensure operational continuity. The procurement process was initiated on March 15, 2024, with a response deadline set for April 25, 2024. Classified under NAICS code 518210, the contract focuses on the technical implementation and maintenance of cloud-based communication infrastructure to support the agency's customer service operations.
General Info
Agency
NAICS
Place of Performance
FL, USASet-Aside
Documents
This scope was carved out of 2024-RFP-220.
The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.
Call Center Integrated Voice Response (IVR) System for Lakeland Electric
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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