J--Automatic Call Distribution Maintenance

The Government intends to enter into a firm-fixed-price contract with Phoenix Teledata Services, Inc, 370 Ranch Trail, Rockwall, TX 75032. The Installation Contracting Office (ICO), Fort Campbell, KY, has a requirement for Automatic Call Distribution system, hardware and software maintenance and support utilized by Blanchfield Army Community Hospital (BACH). (See (1) attachment - Sole Source J&A) The procurement will be conducted on a sole source basis in accordance with the statutory authority of 10 U.S.C. 2304(c)(1) as implemented by FAR 13.106-1(b), Only one responsible source and no other supplies or services will satisfy agency requirements. The basis for restricting competition is that Phoenix Teledata Services, Inc is the only vendor who is certified and qualified to support the current Hospital Telephone Appointment System (HTAS) comprised of two interfaced hardware platforms- the Automatic Call Distribution (ACD) and the automated attendant (AA). NAICS code for this procurement is 811213 and the small business size standard is $10.0M. This sole source requirement will be procured under Simplified Acquisition Procedures using Other Than Full and Open Competition, and awarded on an unrestricted basis. THIS NOTICE IS NOT A REQUEST FOR COMPETITIVE OFFERS and solicitation will not be issued; however, any firm that believes it can meet the requirements may give written notification to the Contracting Officer within 5 days from the date of the publication of this synopsis. Supporting evidence must be furnished in sufficient detail to demonstrate the ability to comply with the requirements listed. Responses received will be evaluated; however, a determination by the Government not to compete the proposed procurement based upon responses to this notice is solely within the discretion of the Government. If no responses are received, the Government will proceed with the sole source negotiation with Phoenix, Teledata Services, Inc. Responses are due by 30 April 2012, 1:00PM (CST). Responses shall be submitted via e-mail to the following address: contact@example.gov or faxed responses will be accepted at +1 (555) 000-0000. Telephone requests or inquires will not be accepted. The point of contact is Mrs. Rana Y. Steele, +1 (555) 000-0000.