J065--New - Omnicell Service STX POP 01/01/2026-12/31/2026 671C60096
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The Department of Veterans Affairs Network Contracting Office 17 awarded a firm-fixed price task order to Omnicell, Inc. for comprehensive maintenance and support services of government-owned automated dispensing systems within the South Texas VA Healthcare System. The contract, valued at $387,903.00, covers a period of performance from January 1, 2026, through December 31, 2026. This was a sole-source acquisition justified under FAR 8.405-6, as Omnicell is the exclusive provider capable of servicing its proprietary technology, and market research confirmed no other vendors could meet the technical requirements without risking service disruptions to patient care. The scope of work requires Omnicell to provide 24/7 telephone and live engineer support, with specific response times of 30 minutes during business hours and 2 hours overnight. On-site response requirements are mandated within 6 hours for disabled systems and 24 hours for non-critical failures. Additionally, the contractor is responsible for proactive remote diagnostics, software updates, security patches, and the provision of all necessary repair and replacement parts. The contract is managed by Contract Specialist Janice Malbon out of the San Antonio, Texas office.
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