J065--VISN 5 PAC SUPPORT FOR RADIOLOGY | INTENT TO SOLE SOURCE | BASE PLUS FOUR OPTION YEARS

High-Risk Radiology PACS Support IFCAP: 482-24-1-648-0001 ACQ-PLAN: 36C245-23-AP-2246 SOLICITATION: 36C24523Q0629 Statement of Work GENERAL Scope of Services: The purpose of this requirement is to provide support for the Radiology Picture Archive and Communication Systems (PACS) at the VISN 05 facilities. The locations are as follows: Baltimore, MD; Beckley, WV; Clarksburg, WV; Huntington, WV; Martinsburg, WV; Washington DC; and the facilities associated Health Care Centers and Community-Based Outpatient Clinics. The requirement is for a task order against the existing Change Healthcare DIN-PACS Contract. The contract shall include all parts and labor in support of the existing Change Healthcare PACS setups. Locations: Beckley VA Medical Center, 200 Veterans Ave, Beckley WV 25801-6444 Hershel "Woody" Williams VA Medical Center, 1540 Spring Valley Drive, Huntington WV 25704 Louis A. Johnson VA Medical Center, 1 Medical Center Drive, Clarksburg WV 26301 Martinsburg VA Medical Center, 510 Butler Avenue, Martinsburg WV 25405 VA Maryland Healthcare System, 10 N Greene St, Baltimore, MD 21201 Washington DC VA Medical Center, 50 Irving Street, NW, Washington DC 20422 WORK HOURS Hours of Operation: Normal business hours are Monday through Friday, 8:00 a.m. to 4:00 p.m., excluding holidays. Should the Contractor require on-site work afterhours, the Contractor shall arrange in advance with the Contracting Officer s Representative (COR). Remote support is required 24/7/365. Delivery Hours: The Warehouse is open to receive deliveries Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. National Holidays: The holidays observed by the Federal Government are: New Year s Day, Martin Luther King Day, President s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran s Day, Thanksgiving Day, and Christmas Day and any other day specifically declared by the President of the United States to be a national holiday. Contractor may work on holidays with prior communication and coordination. PERIOD OF PERFORMANCE October 1, 2023 September 30, 2024 SPECIFICATIONS System Maintenance The requirement is for all system maintenance on the hardware and software that comprises the PACS setups at the VISN 05 facilities. The contract shall include all corrective (unplanned) maintenance/repair of the equipment in accordance with the manufacturer s specifications. System maintenance shall include any reconfigurations needed. For example: when any hardware needs to be replaced, when situations have changed within the facilities, when any IT-type changes occur such as server IPs/Names/etc. Recalls & Alerts-- Contractor shall perform all remediation actions needed for product alerts and recalls issued for the equipment. Contractor is to provide quarterly reports to COR to include details on the following: Case information Closed Cases Requesting Site Site POC Short Description of issue Case Open date Case Closed date Work performed/Case Closure details Open Cases: Requesting Site Site POC Short Description of issue Case Open date Case Closed date Work performed/Case Status Summary of Case Rollup Total number of Cases reported from previous Quarter, broken down by Facility Summary/Highlights of closed cases from previous quarter Trend Analysis Equipment All equipment purchased from Change Healthcare at the VISN 05 sites is included in this contract. The equipment includes workstations, monitors, servers, storage devices, scanners, software, software licenses, racks, and any ancillary items provided by Change Healthcare in order to support VISN 05 PACS. Parts/Materials/Tools/Labor All parts and materials to complete maintenance shall be included as a part of this contract. Contractor shall provide their own tools to complete the maintenance when going on-site for a repair. All labor (including travel) to complete on-site maintenance is included in the contract. Software Updates and Upgrades Contractor shall complete available updates to the software at the discretion of Biomedical Engineering. Contractor shall provide Biomedical Engineering with a list of updates/patches that are acceptable for installation after thorough testing was completed. Contractor shall complete software revision upgrades throughout the service maintenance period as they become available. Check in/Out Contractor personnel arriving on-site to perform work shall report to the Biomedical Engineering Department. Contractor personnel shall sign in using the department s vendor sign in sheet, filling out all required information. Contractor personnel s tool bags are subject to inspection by the Biomedical Engineering department upon arrival and upon departure. Contractor personnel shall sign out upon completion of visit. Prior to departure, Contractor personnel are required to, at a minimum, verbally report any issues with the equipment to the Biomedical Engineering department, especially noting if the system is still down or not fully repaired. The VA campus is non-smoking. Contractor personnel are required to comply with this policy. Parking. It is the responsibility of the Contractor to park in the appropriate desig nated park ing areas. Reporting Contractor shall provide a copy of the service report, complete with test data, to the contract COR within five working days after completion of any services. Service reports shall include identifying information about the equipment, all services provided during the service visit, any issues found during the visit, the technician/engineer names of the personnel performing work, and the date service was provided. Remote Support The Contractor shall provide a telephone line available 24/7/365 for technical support. Contractor shall also provide a phone number for VA staff to call to dispatch Contractor field service engineers/technicians. Contractor shall utilize the existing site-to-site (S2S) virtual private network (VPN) detailed in the National Site to Site MOU/ISA for remote support. Contractor is to maintain S2S connection in accordance with VHA and OIT policy and Directive. If changes to the connection are required contractor will be notified by the COR in a timely manner to help document and coordinate changes required. Contractor is to provide remote support using accounts that meet information security requirements to uniquely identified and authenticate organizational and non-organizational users. VISN 05 will be responsible for providing PIV sponsorship as needed to meet this requirement. Patient Health Information The Contractor shall safeguard patient health information. The Contractor shall report to the Biomedical Engineering Department any issues with disclosed or unsecure patient health information. Contractor shall note remove any hard drives, storage devices, or anything containing patient health information from the site. Contractor Requirements All Contractor personnel performing services on the equipment shall have factory training and experience in the maintenance and repair of the equipment. Contractor shall provide copies of training certificates for the Contractor personnel performing work on-site upon the request of the Government. Safety and Security Contractor shall follow all Occupational Safety and Health Administration (OSHA) laws and regulations. The Contractor is responsible for reporting any hazards they come across to their point of contact. Contractor shall follow all local procedures concerning infection control. Should the Contractor be unsure of the requirements, the COR can provide the specific information and procedures. Contractor personnel shall wear visible identification at all times while on VA property. Contract personnel are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Property Damage The contractor shall take all necessary precautions to prevent damage to any Government property. The contractor shall report any damages immediately and shall be assessed current replacement costs for property damaged by the contractor, unless corrective action is taken. Any damaged material (i.e., trees, shrubs, lawn/turf, curbs, gutters, sidewalks, etc.) will be replaced in a timely manner or corrected by the contractor with like materials, at no extra cost to the Government, upon approval of the Contracting Officer. QUALITY ASSURANCE End-users, Biomedical Engineering, and/or the contract COR shall perform system verification tests to ensure the system is fully functional following service/repairs. Issues with the quality of the Contractor s work will be communicated through the Contracting Officer to the Contractor point of contact for resolution. Documentation with be completed in the Government systems. SOLE SOURCE LETTER INTENT TO SOLE SOURCE THIS IS AN INTENT TO SOLE SOURCE ANNOUNCEMENT AND IT IS FOR INFORMATION & PLANNING PURPOSES ONLY; IT IS NEITHER A SOLICITATION ANNOUNCEMENT, NOR A REQUEST FOR INFORMATION, PROPOSALS OR QUOTES AND DOES NOT OBLIGATE THE GOVERNMENT TO AWARD A CONTRACT. IF A VENDOR RESPONDS TO THIS INTENT TO SOLE SOURCE, THE VENDOR WILL NOT RECEIVE A RESPONSE. THE PURPOSE OF THIS INTENT TO SOLE SOURCE ANNOUNCEMENT IS FOR MARKET RESEARCH, IN ORDER TO MAKE APPROPRIATE ACQUISITION DECISIONS, AND TO GAIN KNOWLEDGE OF POTENTIALLY QUALIFIED SERVICE-DISABLED VETERAN OWNED SMALL BUSINESSES, VETERAN OWNED SMALL BUSINESSES, 8(A), HUBZONE AND OTHER SMALL BUSINESSES WHO STATE THEY ARE CAPABLE OF PERFORMING THE WORK. IN THE EVENT THAT A VENDOR DISAGREES WITH THIS SOLE SOURCE, THEN DOCUMENTATION OF TECHNICAL EXPERTISE MUST BE PRESENTED IN SUFFICIENT DETAIL FOR THE GOVERNMENT TO DETERMINE THAT YOUR COMPANY POSSESSES THE NECESSARY FUNCTIONAL AREA EXPERTISE AND EXPERIENCE TO COMPETE FOR THIS ACQUISITION. IF A VENDOR DOES RESPOND, THEN IT SHALL SUBMIT THE FOLLOWING: RESPONSES TO THIS NOTICE SHALL INCLUDE THE FOLLOWING: (A) COMPANY NAME (B) ADDRESS (C) POINT OF CONTACT (D) PHONE, FAX, AND EMAIL (E) DUNS NUMBER (F) CAGE CODE (G)TAX ID NUMBER (H) TYPE OF SMALL BUSINESS, E.G. SERVICES DISABLED VETERAN OWNED SMALL BUSINESS, VETERAN-OWNED SMALL BUSINESS, 8(A), HUBZONE, WOMEN OWNED SMALL BUSINESS, SMALL DISADVANTAGED BUSINESS, OR SMALL BUSINESS HUBZONE BUSINESS, (I) WILL YOUR COMPANY BE PERFORMING THE WORK? OR DO YOU PLAN ON SUB-CONTRACTING OUT THE WORK? AND (J) MUST PROVIDE A CAPABILITY STATEMENT THAT ADDRESSES THE ORGANIZATIONS QUALIFICATIONS AND ABILITY TO PERFORM AS A CONTRACTOR FOR THE WORK DESCRIBED BELOW. ***IF THERE ARE ANY OBJECTIONS TO THIS SOLE SOURCE, CONTACT THE CONTRACTING OFFICER AT contact@example.gov.*** **Required if Response is Given** ALL RESPONDENTS SHALL INCLUDE and SUBMIT THE FOLLOWING: Responses to this INTENT TO SOLE SOURCE shall include company name, address, point of contact, phone number, point of contact e-mail, DUNS Number, Cage Code, size of business pursuant to North American Industrial Classification System (NAICS) xxxxxx, (size standard of xxxx employees/$xxxx, per SBA Table of Small Business Size Standards 2022) AND whether your company is a special socio-economic status (i.e., SDVOSB, VOSB, Small Business, HUBZone, etc.) Respondents shall answer the following questions: Size, status, and representations of your business, such as but not limited to: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), HUBZone, Woman Owned Small Business (WOSB), Small Business (SB), Large Business, etc. Is your company considered small under the NAICS code identified under this RFI? (Size standard of = or < $30M, per SBA Table of Small Business Size Standards 2022) Is your company a large business? Does your company have an FSS contract with GSA or the VA NAC or a GWAC contract holder with any other federal agency? If so, please provide the contract number. If your company holds a FSS GSA/VA NAC contract other federal GWAC contract holder, are the services requested available on your schedule/contract? General pricing of your products is encouraged. Pricing will be used for the purpose of market research only. It will not be used to evaluate for any type of award. Information provided by potential sources will be utilized by the Government to determine market availability and procurement strategy. **A contract award will not result from this RFI Notice. Vendors who can meet the requirements listed above shall provide the following information: Business Name Business Address Business Point of Contact, including phone number and email address Business size Business Socioeconomic Status Federal Supply Scheduling (FSS) number, if the items required by the Government are available for purchase on an FSS contract. Any other pertinent capability information that relates to the above stated requirement. ***WILL YOUR COMPANY BE DOING ALL OF THE WORK? IF NOT, WILL YOUR COMPANY BE SUB-CONTRACTING OUT THE WORK?***MUST ANSWER*** Do you intend to self-perform this effort? If you are located outside of the state of Maryland, West Virginia, Virginia, Washington DC, Delaware, how will you self-perform? Or, do you intend to sub-contract the work under these requirements? For SDVOSB/VOSB vendors: If you intend to subcontract the work under this contract, how will you ensure compliance with the limitations of sub-contracting clause VAAR 852.219-75 VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction?