Have the machines been under a continuous Maintenance Agreement? Yes, the printers have had continuous PMs and maintenance performed since their purchase and installation in January 2022. - - - Upon an award, can we perform an up to Spec? Yes What is the monthly volume for color and black and white on the two C3080 s? Please refer to the PDF for 2024 attached to the response. MODEL SERIAL NUMBER EE # Starting Meter Ending Meter Total Impressions MEDICAL MEDIA B/W C3080 A9VE012000013 105611 97312 117595 MEDICAL MEDI COLOR C3080 A9VE012000013 105611 768373 777958 MEDICAL MEDIA B/W C3080 A9VE012000010 105612 172630 206261 MEDICAL MEDIA COLOR C3080 A9VE012000010 105612 1112250 1173661 Is the replacement clause negotiable, as it is a very high dollar risk? The replacement clause in non-negotiable as this supports patient care operations at the hospital, please note the Statement of Work bellow. A.3. SCOPE. A.3.1 SAVAHCS currently has two Konica Minolta BizHub C7000 digital color production printers. These machines have 3 to 5 finishers attached to them. SAVAHCS also has 2 additional Konica Minolta Bizhub 1250 black and white production presses. These machines have 4 to 6 finishers attached to them, all of the printers have been maintained under a maintenance contract A.3.2. All production printers are/will be configured to the medical center s LAN network, and tailored to the needs of each customer entity. A.3.3. Vendor guarantees to replace all machine(s) with a new machine(s) (make and model) if less than two years old or with an equivalent machine(s) (make and model) if over two years old at no charge to the government if their technicians are unable to repair the machine(s) to factory specifications. If technicians are unable to repair the machine(s) on-site, the vendor will replace the machine(s) with an equivalent machine (make and model) at no charge to the government. SECTION B EQUIPMENT, SUPPLIES AND SERVICES B.1. PRICING. Preventative maintenance and service, including supplies are based on cost per Color or Black & White copy, and accessory configuration. Estimated quantities and machine configurations are provided below: B.1.2 SAVAHCS Primary and Secondary C7000 Production Presses. Estimated 37,500 clicks (pages) per month, per machine. Estimated 125,000 overages per year, per machine (10,416 per month per machine). B.1.3. Konica Minolta 1250 Production Presses (Machines 1 and 2). Estimated 125,000 clicks per month, per machine. Estimated 120,000 overages per year, per machine. B.2. SPECIAL INSTRUCTIONS. B.2.1. Vendor must provide detailed information on products, services, and guarantees offered to the government. B.2.2. Vendor will describe their internal quality control process used for ensuring compliance with contract terms and conditions, government defined response times, and machine performance specifications. B.2.3. Vendor will provide certification that all technical personnel performing work have received certified factory training from the OEM. In addition, vendor will describe the organization structure, and business processes used for the government to obtain technical support, maintenance and repair services, and resolve problems. SECTION C DESCRIPTIONS AND SPECIFICATIONS C.1. GENERAL REQUIREMENTS APPLICABLE TO ALL EQUIPMENT C.1.1 CONSUMABLE SUPPLIES C.1.2. Orders for consumable supplies shall state the location and serial number of the machine for which the additional supplies are being ordered. C.1.3. The vendor must deliver consumable supplies within a period of seventy-two hours after receipt of order. C.1.4. Supplies from the vendor shall be delivered between 7:30 a.m. and 4:00 p.m., Monday through Friday (excluding Federal holidays) directly to the production printer location. C.1.5. The vendor will furnish one designated point of contact for coordination of supplies, delivery, and or maintenance. C.2. PARTS/SUPPLIES AVAILABILITY C.2.1. The vendor shall maintain an inventory of original equipment manufacturer (OEM) parts and consumable supplies in quantities sufficient to service the resulting contract. The vendor must have an inventory and delivery system for OEM parts and consumable supplies. C.3. MAINTENANCE AND SERVICES C.3.1. Response to Service Calls: The vendor will respond to service calls during normal working hours, Monday through Friday, excluding holidays observed by the Federal Government. The vendor must respond to verbal service calls within four (4) working hours after notification of malfunction. The response time on a service call starts when the authorized personnel places a service call to the vendor. The service technician will report to the agency/activity requesting service and notify them of his/her arrival and verify the problem for which the service call was made. After the call is completed, the service technician will contact the service requester, key operator, or any government employee within the office, whether or not service is completed. C.3.2. The vendor must provide a toll-free telephone number for service calls which must be answered during at least eight working hours, between 7:30 am and 4:00 pm, Monday through Friday, and manned in such a way that the caller will not be "on hold for more than three minutes in the process of reporting a service requirement. C.4. TECHNICAL MAINTENANCE SUPPORT C.4.1. The vendor must have sufficient management and qualified dedicated technicians to service the printers. The vendor must have a crew of qualified and trained service and delivery personnel in sufficient numbers to service and support the requirements under contract within the specified response times. What are the current meters on the equipment? MODEL SERIAL NUMBER EE # Starting Meter Ending Meter Total Impressions MEDICAL MEDIA B/W C3080 A9VE012000013 105611 97312 117595 MEDICAL MEDI COLOR C3080 A9VE012000013 105611 768373 777958 MEDICAL MEDIA B/W C3080 A9VE012000010 105612 172630 206261 MEDICAL MEDIA COLOR C3080 A9VE012000010 105612 1112250 1173661 Is it expected for the Dies to be covered under the maintenance program, typically these are considered consumables not covered under the Maintenance Agreement? Not sure what the vendor means by Dies. The machines have die-punches for different hole punch configurations for three-hole punch vs binding. The equipment is already owned by the VA. See attached document: Copy of VA AZ Production Sept 2024. Konica Minolta Media Printers
