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This Government Contract opportunity from Department Of Homeland Security was posted on March 18, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

JEFO PTMS

Closed
25-USSS-4375Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
SLED
Case Management Software for Hidalgo County Community Service Agency
Solicitation # 26-0480-11-06-03-REBID
Hidalgo County is soliciting proposals under RFP No. 26-0480-11-06-03-REBID for a cloud-based customer management software solution for the Community Service Agency. The objective is to implement a scalable, secure, and user-friendly system to manage the full client-service lifecycle, including application intake, eligibility determination, service authorization, and compliance reporting. Key requirements include a bilingual English and Spanish responsive portal for client intake, mobile-friendly accessibility, and support for a minimum of 40 users. The project involves software licensing, data migration, user training, and ongoing hosting and maintenance. The solicitation was released on October 24, 2026, with a response deadline of November 6, 2026, at 3:00 PM CST. Award decisions will be based on a points-based evaluation where pricing is not the sole criterion; the process includes a preliminary evaluation followed by negotiations and a request for a Best and Final Offer. The contract is subject to various federal and state regulations, including 2 CFR 200, the Texas Prompt Payment Act, and Title VI of the Civil Rights Act. Vendors must provide proof of insurance, SAM.gov registration, and certification regarding debarment. The County reserves the right to terminate the agreement with thirty days written notice and requires that any defective items be replaced within two business days.
Community Service Agency

POSTED

about 20 hours ago

DEADLINE

in 13 days

General Info

Agency

Department Of Homeland Security → Secret Service

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, 20223, USA

Set-Aside

SBA

Documents

0

No documents available

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Timeline

PhaseClosed
Posted

special-notice

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Secret Service
Contacts2 people available
OfficeWASHINGTON, DC, 20223, USA
Organization / Agency
Department Of Homeland Security → Secret Service
Office AddressWASHINGTON, DC, 20223, USA

Full Description

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The United States Secret Service office of Chief Information Officer (OCIO) provides information sharing services with respect to individuals of protective interest. This mandate is partially met with the Protective Threat Management System (PTMS), which primarily serves the Protective Intelligence & Assessment Division (PID). Threat intelligence and identification (protective intelligence) are crucial aspects of upholding that mandate, and mission success is largely dependent on the timely identification, tracking, and dissemination of threat-related information. To be successful, USSS personnel must have timely access to current, complete, and accurate protective intelligence. The PTMS provides PID and field users a system to manage the collection, analysis, and dissemination of this mission critical information. The Uniformed Division Logbook (UDLB) is a PTMS module that allows Uniformed Division personnel to capture incident data on alarms, arrests, demonstrations, employee sickness and injury reports, threats, vehicle accidents, as well as other classifications. UDLB interfaces with PTMS to support cases created. Currently AVER LLC provides PTMS under contract number 70US0923F1DHS2538 with a Period of Performance of 6/26/2023-3/25/2028; a Base Period of nine (9) months, and four (4), one-year optionsCurrently AVER LLC provides PTMS under contract number 70US0923F1DHS2538 with a Period of Performance of 6/26/2023-3/25/2028; a Base Period of nine (9) months, and four (4), one-year options. The Assistant Director of Strategic Intelligence and Information (SII) requested to extend the schedule for PTMS enhancements by adding another Team B of 4 resources for an additional one (1) year during Option Year 2 (from March 26, 2025, to March 25, 2026) considering the need for heightened security requirements during forthcoming NSSEs. Team B shall support UNGA, World Cup, and State of the Union. The secondary PTMS development (Team B) is mission-critical to ensuring the continued enhancement and operating stability of PTMS, particularly considering the urgent requirements that have emerged following the July 13th (J13th) incident. USSS has seen 40% increase in case searches, underscoring the immediate need for a fully optimized PTMS application. The Protective Intelligence and Assessment Division (PID) personnel require seamless system performance of the PTMS application. This sheer increase in volume and velocity of work requires the additional support of four (4) resources (Team B). he basis as to why the Government believes only AVER can provide the services required at the level of quality required is, because the services are unique and highly specialized. It is within the scope of the existing contract. The enhancements requested are permissible changes and can be made under the PTMS contract. The enhancements requested are permissible changes and can be made under the PTMS contract. USSS needs to maintain code delivery and consistency with one vendor for development to support upcoming NSSE UNGA, World Cup and State of the Union.

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