Case Management Software for Hidalgo County Community Service Agency

Hidalgo County is soliciting proposals under RFP No. 26-0480-11-06-03-REBID for a cloud-based customer management software solution for the Community Service Agency. The objective is to implement a scalable, secure, and user-friendly system to manage the full client-service lifecycle, including application intake, eligibility determination, service authorization, and compliance reporting. Key requirements include a bilingual English and Spanish responsive portal for client intake, mobile-friendly accessibility, and support for a minimum of 40 users. The project involves software licensing, data migration, user training, and ongoing hosting and maintenance. The solicitation was released on October 24, 2026, with a response deadline of November 6, 2026, at 3:00 PM CST. Award decisions will be based on a points-based evaluation where pricing is not the sole criterion; the process includes a preliminary evaluation followed by negotiations and a request for a Best and Final Offer. The contract is subject to various federal and state regulations, including 2 CFR 200, the Texas Prompt Payment Act, and Title VI of the Civil Rights Act. Vendors must provide proof of insurance, SAM.gov registration, and certification regarding debarment. The County reserves the right to terminate the agreement with thirty days written notice and requires that any defective items be replaced within two business days.