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Role-Based Software Training and Documentation

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State & Local

Contract Overview

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This subcontract for Role-Based Software Training and Documentation focuses on providing comprehensive staff training and user documentation for prime contractors working on Hidalgo County Community Service Agency projects. The scope of work includes the delivery of role-based training tailored for administrators and case managers, the implementation of train-the-trainer programs, and the creation of electronic user guides available in both English and Spanish. Training delivery is expected to be facilitated through a Learning Management System or dedicated training portals. The primary deliverables for this engagement are a fully trained staff and a complete library of administrator and user documentation. This opportunity falls under NAICS code 611430 and is associated with the Community Service Agency in Texas. Interested parties should note the response deadline of November 6, 2026.

General Info

Documents

This scope was carved out of 26-0480-11-06-03-REBID.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

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Case Management Software for Hidalgo County Community Service Agency

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Organization & Contact Information

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AgencyTexas → Community Service Agency
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs staff training and creates user documentation for prime contractors on Hidalgo County Community Service Agency (HCCSA) projects. Delivers role-based training for administrators and case managers, implements train-the-trainer programs, and produces electronic user guides in English and Spanish. Uses LMS or training portals for delivery. Delivers trained staff and a complete library of user and administrator documentation.

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Same NAICS industry code

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NAICS: 541512
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Case Management Software for Hidalgo County Community Service Agency
Solicitation # 26-0480-11-06-03-REBID
Hidalgo County is soliciting proposals under RFP No. 26-0480-11-06-03-REBID for a cloud-based customer management software solution for the Community Service Agency. The objective is to implement a scalable, secure, and user-friendly system to manage the full client-service lifecycle, including application intake, eligibility determination, service authorization, and compliance reporting. Key requirements include a bilingual English and Spanish responsive portal for client intake, mobile-friendly accessibility, and support for a minimum of 40 users. The project involves software licensing, data migration, user training, and ongoing hosting and maintenance. The solicitation was released on October 24, 2026, with a response deadline of November 6, 2026, at 3:00 PM CST. Award decisions will be based on a points-based evaluation where pricing is not the sole criterion; the process includes a preliminary evaluation followed by negotiations and a request for a Best and Final Offer. The contract is subject to various federal and state regulations, including 2 CFR 200, the Texas Prompt Payment Act, and Title VI of the Civil Rights Act. Vendors must provide proof of insurance, SAM.gov registration, and certification regarding debarment. The County reserves the right to terminate the agreement with thirty days written notice and requires that any defective items be replaced within two business days.
Computer Systems Design Services

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