JFS-OUIO-UIBT CX Customer Experience Transformation Services Amendment #5JFS-OUIO-UIBT CX Customer Experience Transformation Services Amendment #5
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This contract pertains to the provision of business and corporate management consultation services, as well as strategic planning consultation services, aimed at enhancing customer experience transformation. It is identified as Amendment #5 under the solicitation number CTR025905-A5 and is managed by the Job and Family Services agency in Ohio. The contract is designed to support initiatives within the state, focusing on improving customer interactions and service delivery through expert consultation. The solicitation was posted on January 16, 2026, with a response deadline set for June 30, 2027, allowing a significant period for interested parties to submit proposals. The contract falls under the SLED (State, Local, Education, and Domestic Government) organization type, indicating that it is targeted at government entities within Ohio. The primary point of contact for this contract is Benedict AlyshiaMcKay Rose, who holds the title of Contract Responsible. The contract emphasizes strategic service improvements to meet organizational goals in the public sector.
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OH, USASet-Aside
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