R499--Insurance Entry and Verification Buffer Support Services - CPAC [VA-26-00073096]

The Department of Veterans Affairs, through the Regional Procurement Office Central, is soliciting quotations for Insurance Entry and Verification (IV) Buffer Support Services to support Consolidated Patient Account Center (CPAC) Revenue Operations nationwide. This procurement is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) under NAICS code 541611. The government intends to award a Firm-Fixed-Price, Indefinite-Delivery/Indefinite-Quantity (IDIQ) contract with a 36-month ordering period. The contract value features a guaranteed minimum of 500,000 dollars and a maximum ceiling of 5,499,000 dollars. The contractor is responsible for providing all personnel, management, and resources to establish, update, and verify third-party insurance information, including reverification and new-policy actions such as Medicare policies. Performance is measured against strict quality standards, requiring a 93 percent on-time completion rate and a 95 percent data-entry accuracy rate. The scope covers multiple CPAC locations, including the Mid-Atlantic, Mid-South, North Central, Florida Caribbean, Northeast, Central Plains, and West regions. Due to the nature of the work, the contractor must maintain a secure work environment and adhere to strict non-disclosure and confidentiality requirements regarding personally identifiable information, protected health information, and other sensitive government data.