This Pre-Solicitation opportunity from Department Of Defense was posted on July 19, 2011. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Joint Base San Antonio - Enegry Management Control Systems

Closed

FA3089-11-R-0033Federal

Submission Closed08/03/2011, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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DE01--ECO CCI Managed Services VA-27-00000467

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The Department of Veterans Affairs Technology Acquisition Center is issuing a Request for Information under solicitation number 36C10B26Q0368 for the Enterprise Service Desk Managed Contact Center Infrastructure (CCI) solution. The objective is to identify a contractor capable of providing and maintaining a fully integrated CCI solution that supports multi-channel contact handling, intelligent routing, real-time reporting, and secure access for both onsite and remote agents. The current infrastructure utilizes the NICE CXOne platform with integrations for Medallia and ServiceNow. The government is seeking industry input on maintaining or replacing this system, with a specific interest in integrating VA-approved Artificial Intelligence, Machine Learning, Robotic Process Automation, and Speech/Sentiment Analytics using industry-standard APIs. As of July 16, 2026, the Performance Work Statement and acquisition strategy are still being finalized. The government is requesting five-page capability statements from interested parties that detail their recommended technical approach, flexible Firm-Fixed-Price licensing models, strategic opportunities for future enhancements, and recommended contract vehicles. Key technical requirements include FIPS-compliant interaction capture, voice biometrics, and one-time passcode authentication. The process is currently for information and planning purposes only and does not constitute a formal solicitation or contract offer. Primary points of contact for this effort include Contract Specialist Dan DiNocera, Andrea Caltabilota, and Contracting Officer Evan Schlisserman.

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Systems Integration & Migration

Department Of Safety

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about 19 hours ago

DEADLINE

in 1 day

General Info

Agency

Department Of Defense → FA3016 502 Cons Cl

Contract Value

$2,631,775.6

NAICS

541512 - Computer Systems Design Services

Place of Performance

Joint Base San Antonio, Texas (Lackland AFB, Wilford Hall Medical Center, Ft Sam Houston, and Rnadolph AFB), Randolph AFB, TX, 78150, USA

Set-Aside

NONE

Awardee

JOHNSON CONTROLS, INC.

Award Issued Date

10/01/2011, 12:00:00 AM UTC

Documents

J%26A+JBSA+EMCS+Sole+Source+-+19+Jul+11+-+FBO+Posting+page.docx

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Timeline

PhaseClosed

PostedJul 19

Presolicitation

Response DeadlineAug 3

Deadline has passed

Submission Closed

08/03/2011, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → FA3016 502 Cons Cl

Contacts2 people available

OfficeJBSA LACKLAND, TX, 78236-5286, USA

Organization / AgencyDepartment Of Defense → FA3016 502 Cons Cl

Office AddressJBSA LACKLAND, TX, 78236-5286, USA

Contacts

Kevin E. SearlesSSgt

contact@example.gov

+1 (555) 000-0000

Rhonda J ChavezContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

902 CONS/LGCA Randolph AFB, intends to issue a sole source basis contract to Johnson Control Inc. for Joint Base San Antonio (JBSA) Energy Management Control System (EMCS) maintenance at Lackland AFB, Wilford Hall Medical Center, Ft Sam Houston, and Randolph AFB, TX. A determination not to compete this requirement is based on market research and is solely within the discretion of the Government. The scope of work is as follows: the contractor shall provide non-personal services, to include all personnel, equipment, tools, supervision, and other items and services necessary to the contractor shall provide all personnel, parts, equipment, tools, materials, supervision, software, and other items and services necessary to perform Energy Management and Control System (EMCS), Industrial Control System (ICS), and Advanced Metering System maintenance as defined in this Performance Work Statement (PWS). The contractor shall also provide advanced certified classroom training for EMCS operator, programmer, advance meter operator and ICS repair personnel. The EMCS front-end systems covered by this PWS include Rockwell, Tridium Niagara, Power Logic SMS, and Johnson Controls Metasys, Inc. Performance Period: The government contemplates a basic contract period commencing 1 Oct 11 through 30 Sep 12, plus four (4) twelve month options. The applicable small business size standard is $25M, the NAICS code 541512. This notice IS NOT a request for competitive quotations. A determination by the Government not to compete the proposed procurement action is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. No solicitation is available and telephone request for information will not be taken The government plans award on or about 1 Oct 11. This requirement is being offered as a sole source award. Point of Contact: SSgt Kevin E. Searles, Contract Specialist and Ms. Rhonda Chavez, Contracting Officer.