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KeyWatcher Technical Support and Warranty Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The KeyWatcher Technical Support and Warranty Services subcontract, posted on September 23, 2025, provides critical technical assistance and hardware warranty support for prime contractors working on Air National Guard facility projects. Managed by the Department of Defense under the W7MV Uspfo Activity Azang 161 agency, the contract is a Total Small Business Set-Aside with performance based in Phoenix, Arizona. The scope of work includes 24/7 remote desktop troubleshooting, management of the RMA process for replacement parts, and the provision of next-day air shipping for authorized components. To ensure quality and compliance, the contractor must utilize certified Genesis KeyWatcher technicians and provide detailed maintenance logs and documented technical support responses.

General Info

Small business technical support and hardware warranty services for Air National Guard facilities.

Agency

Department Of Defense → W7MV Uspfo Activity Azang 161View Agency

NAICS

811219 - Other Electronic and Precision Equipment Repair and MaintenanceView NAICS

Place of Performance

Phoenix, AZ, 85034, USA

Set-Aside

SBA

Documents

This scope was carved out of W50S6R20Q5020.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

LRS GENESIS RESOURCE KEYWATCHER

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Timeline

PostedSep 23

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → W7MV Uspfo Activity Azang 161

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W7MV Uspfo Activity Azang 161

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides 24/7 technical assistance and hardware warranty support for prime contractors on Air National Guard facility projects. Performs remote desktop troubleshooting, manages RMA processes for replacement parts, and provides next-day air shipping for authorized parts. Requires certified Genesis KeyWatcher technicians. Delivers maintenance logs and documented technical support response.

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