LabWorks Assist Support Plan Renewal

The Texas Health and Human Services Commission is seeking competitive bids to renew the LabWorks Assist Support Plan, a contract valued between $50,000 and $150,000, with an initial term from September 1, 2025, to August 31, 2026, and options for two additional one-year renewals. The procurement emphasizes compliance with a comprehensive set of state and federal regulations, including the Health and Human Services Uniform Terms and Conditions, Texas Government Codes, and federal assurances, which are incorporated by reference. Bidders must submit a complete response via email, the HHS Online Bid Room, or a physical USB, by August 18, 2025, at 10:30 AM Central Time, ensuring all required documents—such as signed affirmations, pricing sheets, and acknowledgment forms—are included. The evaluation process prioritizes best value, considering factors like compliance, performance capability, past performance, and price, with no explicit weightings assigned. The scope of work involves providing ongoing software maintenance, technical support, updates, and remote assistance for the LabWorks Laboratory Information Management System, with performance monitored at HHS facilities or designated locations. The contract stipulates strict security, personnel, and confidentiality requirements, including background checks, personnel replacement protocols, and cybersecurity compliance. Renewal options are available, but amendments require written approval. Payment procedures involve submitting detailed invoices referencing the contract, with the contractor responsible for maintaining necessary permits, insurance, and compliance throughout the contract term. The agreement also includes specific provisions on conflict of interest, insurance, audit rights, and termination rights, ensuring rigorous oversight and adherence to applicable laws and standards.