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This Government Contract opportunity from Government of Canada was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Level 2 Helpdesk Specialist

Closed
Canada

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519
New
Technical Support and Onboarding AssistanceThe contract seeks a subcontractor to provide comprehensive technical support, user onboarding, training, and help desk services for users of an OSINT platform within the United States Attorney’s Office for the District of Columbia. The services are critical to ensuring that personnel can effectively access, navigate, and leverage the platform for investigative and operational purposes, with all support activities to be performed at the office’s location in Washington, D.C., zip code 20004. The work is classified under NAICS code 541519, indicating it falls within other computer related services, and is set aside for small business administration eligible entities to promote small business participation. The solicitation was posted on June 18, 2026, with responses required by June 26, 2026, allowing potential contractors a limited window to prepare and submit proposals. The contract is structured as a subcontract under the broader procurement vehicle 47QTCA24D003H, and interested parties must access the opportunity through the eBuy portal at the provided link. Although specific performance metrics or service level agreements are not detailed here, the focus is on delivering timely, skilled assistance to a law enforcement environment where reliability and data integrity are paramount. Successful bidders will need to demonstrate expertise in OSINT tools, user training methodologies, and experience supporting federal or justice sector clients.
Department of Justice

POSTED

2 days ago

DEADLINE

in 6 days

AI Contract Overview

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The contract involves providing Tier 2 IT helpdesk support for the Department of National Defence, focusing on assisting users within the National Capital Region. The role includes troubleshooting a range of issues related to software, hardware, and network systems, as well as escalating more complex problems to appropriate parties. This support service is critical in maintaining the operational effectiveness of IT systems within the organization. The position is identified as Level 2 Helpdesk Specialist under the NAICS code 541519, which pertains to other computer related services. It is issued as a subcontract opportunity with a posted date of May 4, 2026, and a response deadline of May 19, 2026. The contract is managed by the Government of Canada and does not specify any set-aside type or particular organization requirements. The work will be performed mainly in the National Capital Region, reflecting its direct support to the Department of National Defence’s internal users.

General Info

Tier 2 IT helpdesk support for Department of National Defence in National Capital Region, subcontract opportunity.

Agency

Government of Canada → Department of National Defence

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Department of National Defence
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Department of National Defence
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 2 IT helpdesk support for DND users, including troubleshooting software, hardware, and network issues, and escalating complex problems.