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This Government Contract opportunity from Government of Canada was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Level 2 Helpdesk Specialist

Closed
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
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Solicitation # W50S8G26QOR03
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7A--Cloud-based adult education SaaS platform.
Solicitation # 140A2326Q0190
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NAICS: 541519
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Aviation Center of Excellence (AVCOE) G6 SIPR Video Teleconference (VTC) Lifecycle Replacement
Solicitation # W911S0FY26052331
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NAICS: 541519
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Fluke Met/Team and Met/Cal Network Upgrade
Solicitation # 280148
The Air Force Metrology Calibration Program is conducting market research to identify potential vendors capable of upgrading the existing Fluke Met/Team and Met/Cal calibration management system used by the Royal Saudi Air Force Calibration Network. This effort aims to expand the software and associated hardware—including servers, laptops, and software licenses—to all Precision Measurement Equipment Laboratory locations in Saudi Arabia. The upgrade requires new, non-reconditioned equipment with specific quantities: one server, eighty laptops, ninety-nine software licenses, fifteen calibration toolkits, and three support units. Vendors must provide detailed capability statements including company information such as DUNS and CAGE codes, business size classification, socioeconomic status, sales history, technical specifications, warranty details, and rough order of magnitude pricing for individual and total quantities. Responses must indicate whether the product is a commercial item, if it is available on a GSA schedule, whether the vendor accepts the government purchase card, and the estimated delivery timeline. All submissions must confirm SAM registration status, domestic or foreign ownership, and include a point of contact with phone and email. Proprietary information must be clearly marked and will be protected under applicable regulations. This is strictly a market research notice; no binding contract will result from responses, and no funding is currently available. All costs related to responding are borne by the respondent. Both large and small businesses, including small disadvantaged, woman-owned, veteran-owned, 8(a), HUBZone, and HBCU/MI entities, are encouraged to participate, and joint ventures or teaming arrangements are welcome. Vendors lacking direct experience in a specific area must explain how they plan to meet the requirement through subcontracting or partnerships. Responses must be submitted in .pdf, .doc, or .xls format by August 19, 2026, at 2:00 PM ET via email to the designated point of contact, fax, or mail, with early submissions strongly encouraged. The NAICS code for this effort is 541519, with a size standard of $34 million. The Government will not pay for responses nor commit to future solicitation, and no security clearance or foreign participation levels have been established. All information provided will be used solely for market research purposes to inform potential future acquisition planning.
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AI Contract Overview

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The contract seeks a Level 2 Helpdesk Specialist to deliver Tier 2 IT support services to users of the Department of National Defence, focusing on diagnosing and resolving complex software, hardware, and network issues that cannot be addressed at the first-line level. This role involves hands-on troubleshooting, ensuring timely resolution of technical problems, and escalating unresolved or highly intricate incidents to higher-tier support teams as needed. The services must be performed primarily within the National Capital Region, aligning with the operational requirements of the Government of Canada. The solicitation is classified as a subcontract under NAICS code 541519, with a submission deadline of May 19, 2026, and was posted on May 4, 2026. All work is expected to meet federal standards for security, efficiency, and service delivery in support of DND’s mission-critical operations.

General Info

Tier 2 IT helpdesk support for Department of National Defence in National Capital Region, subcontract opportunity.

Agency

Government of Canada → Department of National DefenceView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Department of National Defence
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Department of National Defence
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 2 IT helpdesk support for DND users, including troubleshooting software, hardware, and network issues, and escalating complex problems.

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