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This Subcontract opportunity from Government of Canada was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Level 2 Helpdesk Specialist

Closed
International

Contract Overview

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The contract seeks a Level 2 Helpdesk Specialist to deliver Tier 2 IT support services to users of the Department of National Defence, focusing on diagnosing and resolving complex software, hardware, and network issues that cannot be addressed at the first-line level. This role involves hands-on troubleshooting, ensuring timely resolution of technical problems, and escalating unresolved or highly intricate incidents to higher-tier support teams as needed. The services must be performed primarily within the National Capital Region, aligning with the operational requirements of the Government of Canada. The solicitation is classified as a subcontract under NAICS code 541519, with a submission deadline of May 19, 2026, and was posted on May 4, 2026. All work is expected to meet federal standards for security, efficiency, and service delivery in support of DND’s mission-critical operations.

General Info

Tier 2 IT helpdesk support for Department of National Defence in National Capital Region, subcontract opportunity.

Place of Performance

National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

This scope was carved out of W8486-260753/A.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DRMIS Support Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Department of National Defence
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 2 IT helpdesk support for DND users, including troubleshooting software, hardware, and network issues, and escalating complex problems.

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POSTED

1 day ago

DEADLINE

in 8 days
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