This Government Contract opportunity from Government of Canada was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Level 2 Helpdesk Specialist
Contract Overview
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AI Contract Overview
The contract seeks a Level 2 Helpdesk Specialist to deliver Tier 2 IT support services to users of the Department of National Defence, focusing on diagnosing and resolving complex software, hardware, and network issues that cannot be addressed at the first-line level. This role involves hands-on troubleshooting, ensuring timely resolution of technical problems, and escalating unresolved or highly intricate incidents to higher-tier support teams as needed. The services must be performed primarily within the National Capital Region, aligning with the operational requirements of the Government of Canada. The solicitation is classified as a subcontract under NAICS code 541519, with a submission deadline of May 19, 2026, and was posted on May 4, 2026. All work is expected to meet federal standards for security, efficiency, and service delivery in support of DND’s mission-critical operations.
General Info
Agency
NAICS
Place of Performance
National Capital Region (NCR), CANSet-Aside
Documents
This scope was carved out of W8486-260753/A.
The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.
DRMIS Support Services
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Government of Canada → Department of National Defence
Same awarding agency
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