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LMS Technical Support and Managed Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Hawaii → Department of EducationView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

HI, USA

Set-Aside

NONE

Documents

This scope was carved out of D27-031.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Robust Learning Management System for the HIDOE

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Timeline

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Organization & Contact Information

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AgencyHawaii → Department of Education
ContactsNo contacts available
OfficeN/A
Organization / Agency
Hawaii → Department of Education
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing technical support and operational maintenance for prime contractors on Hawaii State Department of Education projects. Provides operational services to ensure system uptime, technical support for students and teachers, and maintenance of networking components and software updates. Utilizes help desk ticketing systems and remote monitoring tools. Delivers continuous system availability and resolved support tickets.

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Same NAICS industry code

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Same awarding agency

NAICS: 513210
SLED
Robust Learning Management System for the HIDOE
Solicitation # D27-031
The Hawaii State Department of Education is soliciting proposals for a turnkey, remotely hosted Software as a Service (SaaS) Learning Management System (LMS) designed for the K-12 environment. The system will support traditional, blended, and fully online classrooms, providing critical infrastructure for the State Distance Learning Program, Hawaii Online Courses, and the Hawaii Virtual Learning Network. Key technical requirements include seamless integration with Infinite Campus, Microsoft Azure Active Directory, Google GSuite, and Clever, as well as the inclusion of role-permissioned generative AI to enhance teacher workflows. The platform must fully comply with WCAG 2.1 and 2.2 Level AA accessibility standards and adhere to NIST/ISO 27001 cybersecurity frameworks, with a mandatory requirement for US-only data hosting, storage, and backups. The contract is scheduled to begin upon execution, with full performance starting July 1, 2027, and ending June 30, 2030, with the possibility of two additional twelve-month extensions. Award will be based on a quantitative scoring system totaling 200 points, combining a technical evaluation and price proposal (180 points) with a system demonstration (20 points) for priority-listed offerors. Pricing must cover a five-year term and include setup, licensing, data migration, and professional support. Contractors must comply with FERPA and HIPAA regulations, undergo mandatory criminal background checks, and provide proof of Hawaii state tax and business compliance. Contract administration is led by Christy Sato, and payments are subject to a thirty-day term following the receipt of accepted invoices and required tax clearance certifications.
Software Publishers

POSTED

18 days ago

DEADLINE

in 13 days
View Details

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