Lottery Central Monitoring and Control System and Related Service

The State of Maryland, through the Department of General Services and the Maryland Lottery and Gaming Control Agency, is soliciting proposals for a single-award contract to provide a comprehensive Lottery Central Monitoring and Control System. The scope of work encompasses the full installation, implementation, operation, and maintenance of an integrated solution to manage retail lottery operations, including all necessary software, hardware, data center infrastructure, and reporting tools. A critical requirement is that the proposed system must currently be in operation within a North American lottery and the offeror must have supplied such a system to at least one North American provincial or state lottery within the last three years. The contract includes an initial term with a single five-year renewal option and requires one year of uncompensated conversion activities at the start. The procurement process utilizes a weighted evaluation where technical factors account for 65 percent and financial factors account for 35 percent of the total score. Financial proposals are structured around fixed monthly fees and fixed percentages of net sales. The state has established strict participation goals for Minority Business Enterprises at 25 percent, with specific targets for African American and women-owned MBEs, as well as a goal for Veteran-Owned Small Business Enterprises. Compliance is enforced through a detailed liquidated damages schedule covering both system performance milestones and MBE participation. Contractors must adhere to rigorous security and operational standards, including FIPS 140-2 encryption and the requirement that all state data remain within the United States. Mandatory insurance coverages include $50 million per claim for Professional Liability and $1 million for Crime/Employee Theft. Additionally, the successful contractor must remit a 1 percent electronic transaction fee on total invoiced amounts to the Department of General Services. Deliverables are subject to a formal inspection and acceptance process managed by a Contract Monitor to ensure alignment with industry best practices and state quality standards.