Maintenance and Support Services

The Texas Commission on Environmental Quality is soliciting maintenance and support services for its Acquity Ultra Performance Liquid Chromatograph System with Photodiode Array Detector, an instrument located in the Air Laboratory at 12100 Park 35 Circle, Building B, Room 229, Austin, Texas. The solicitation, identified as 582-27-17369 and issued as a Request for Bid, requires contractors to provide comprehensive maintenance coverage under the Waters Corporation FlexCHOICE, Carbon 14 program for a period extending from the contract commencement date—or October 15, 2025, whichever is later—through August 31, 2027. The scope of work mandates prompt response times, with all service calls required to be initiated within 24 hours and fully completed within three working days. Contractors must supply factory-certified replacement parts, perform all repairs using manufacturer-recommended upgrades and service protocols, and utilize a VeriSign Security-certified remote diagnostic tool validated on Empower™ software. Overnight shipping of parts at the contractor’s expense is required, along with provision of all necessary hardware and software to support the instrument’s operation. Bidders must conform exactly to all specifications to be eligible for award, and failure to meet these requirements will result in disqualification. The contract is governed by Texas law, and the State reserves the right to terminate for cause upon written notice, for convenience with 30 days’ advance notice, or due to non-appropriation of funds without penalty. Contractors must carry commercial general liability insurance of at least $500,000 per occurrence for bodily injury and $1,000,000 for property damage, as well as workers’ compensation coverage as defined under Texas law. All personnel with access to TCEQ systems must complete cybersecurity training certified by the Texas Cyber Command under state code requirements. The contractor is obligated to indemnify and defend the State against infringement claims, comply with the Texas Public Information Act, and ensure no third-party intellectual property is incorporated into services. They must also certify compliance with ethics provisions, including prohibitions on bribery, conflicts of interest, lobbying, and ties to foreign adversaries such as China, Iran, North Korea, or Russia. The contractor must not boycott Israel or energy companies and must attest that they are not engaged in business with sanctioned countries or entities. All invoices must be submitted itemized, include the TCEQ order number and a work narrative, to