MAINTENANCE & SUPPORT SERVICES FOR CISCO SMARTNET COVERAGE

COMBINED SYNOPSIS/SOLICITATION (I) This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. (II) This solicitation document is issued as a request for proposal (RFP). Submit written proposals for RFP number DOL099RP20754. (III) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-35. (IV) This acquisition is set aside 100% for small business. The associated NAICS code is 334112. The small business size standard is 1,000 employees. (V) This combined solicitation/synopsis is for purchase of the following commercial services: 0001. Maintenance and Support services for Cisco Smartnet coverage on major hardware components including routers, switches, and hubs. The base period of performance will be from 16 August 2009 through 15 August 2010, plus four one-year options. OPTIONS: 1001 - Maintenance and Support services for Cisco Smartnet coverage on major hardware components including routers, switches, and hubs (POP 16 August 2010 through 15 August 2011). 2001 - Maintenance and Support services for Cisco Smartnet coverage on major hardware components including routers, switches, and hubs (POP 16 August 2011 through 15 August 2012). 3001 - Maintenance and Support services for Cisco Smartnet coverage on major hardware components including routers, switches, and hubs (POP 16 August 2012 through 15 August 2013). 4001 - Maintenance and Support services for Cisco Smartnet coverage on major hardware components including routers, switches, and hubs (POP 16 August 2013 through 15 August 2014). (VI) Description of requirements is as follows: The contractor shall provide annual Cisco Smartnet maintenance and support coverage on its Cisco major network hardware components including routers, switches, and hubs. Coverage should include the following: On site hardware replacement and technical support 24x7x4 hour response (C4P) on all critical components. 8x5 next business day on site hardware replacement and technical support (SNT) on secondary components is required. Current Inventory includes approximately 140 products/parts. Service Features Hardware Coverage and Duration Hardware Replacement Software Coverage and Duration Cisco Technical Support Cisco IOS Software Updates and Upgrades Cisco.com Knowledge-Base and Tools CiscoSMARTnet/ Onsite Services All hardware yearly or multiyear contracts Advanced replacement - 8x5xNBD SNT - 24x7x4 C4P Cisco IOS Software Support Concurrent with Hardware Duration Yes Yes Yes - Full-time global access to the Cisco Technical Assistance Center (TAC). - Access to the extensive Cisco.com knowledge base and tools. - Ongoing operating system software updates and upgrades. - Cisco engineer to install replacement parts at ESA's location. - Software Downloads: the latest updates, patches, and releases of Cisco software ESA accepts Cisco Smartnet's commercial terms and conditions as outlined in attached Cisco Data sheet. Reports Requirement: To adequately track the cost of the services provided, the contractor must provide a monthly cost resource utilization report (broken out bi-weekly) to the Contract Officer Technical Representative and Federal Project Manager outlining the resource by name, name of project, brief assignment description, number of hours spent on the assignment, cost associated with each assignment, running totals, and the date. (VII) Date(s) and place(s) of delivery and acceptance and FOB point: N/A (VIII) The provision at FAR 52.212-1, Instructions to Offerors - Commercial Items (JUN 2008), applies to this acquisition. (IX) The provision at FAR 52.212-2, Evaluation - Commercial Items (JAN 1999), applies to this acquisition. The following evaluation criteria shall be used to evaluate offers: (1) Technical (2) Past Performance (3) Price Technical and Past Performance are of equal importance and, when combined, are significantly more important than price when being evaluated. Options: The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). The total price offered (base year, option period(s), and optional services offered, will be used as the overall evaluated price). (X) The offeror must submit a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certifications - Commercial Items (FEB 2009), with its proposal. (XI) The clause at FAR 52.212-4, Contract Terms and Conditions - Commercial Items (MAR 2009), applies to this acquisition. (XII) The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items (JUN 2009) applies to this acquisition. The following additional FAR clauses cited in the clause are applicable to this acquisition: 52.203-13 Contractor Code of Business Ethics and Conduct (Dec 2008) (Pub. L. 110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)). 52.219-6 Notice of Total Small Business Set-Aside (June 2003) (15 U.S.C. 644). 52.219-8 Utilization of Small Business Concerns (May 2004) (15 U.S.C. 637(d)(2) and (3)). 52.222-3 Convict Labor (June 2003) (E.O. 11755). 52.222-19 Child Labor'Cooperation with Authorities and Remedies (Feb 2008) (E.O. 13126). 52.222-21 Prohibition of Segregated Facilities (Feb 1999). 52.222-26 Equal Opportunity (Mar 2007) (E.O. 11246). 52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans (Sept 2006) (38 U.S.C. 4212). 52.222-36 Affirmative Action for Workers with Disabilities (Jun 1998) (29 U.S.C. 793). 52.222-37 Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans (Sept 2006) (38 U.S.C. 4212). 52.232-33 Payment by Electronic Funds Transfer'Central Contractor Registration (Oct 2003) (31 U.S.C. 3332). The following additional FAR clauses are applicable to this acquisition: 52.202-1 DEFINITIONS (JUL 2004) 52.203-5 COVENANT AGAINST CONTINGENT FEES (APR 1984) 52.203-6 RESTRICTIONS ON SUBCONTRACTOR SALES TO THE GOVERNMENT (SEP 2006) 52.203-7 ANTI-KICKBACK PROCEDURES (JUL 1995) 52.232-1 PAYMENTS (APR 1984) 52.233-3 PROTEST AFTER AWARD (AUG 1996) 52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (OCT 2004) 52.244-6 SUBCONTRACTS FOR COMMERCIAL ITEMS (MAR 2009) (XIII) Additional contract requirements: N/A (XIV) Defense Priorities and Allocations System (DPAS): N/A (XV) Offers are due no later than 10:00 A.M. EST on 11 AUGUST 2009. All offers must be e-mailed to the attention of Lesa Llewellyn, E-mail: Llewellyn.Lesa@DOL.GOV (XVI) Any questions regarding this solicitation should be directed to Lesa Llewellyn at 202-693-4593 or E-mail: Llewellyn.Lesa@DOL.GOV.