--Maintenance Contract for the support of software and hardware used at the Rock Island Arsenal E911 Dispatch Station. The contractor will have a helpdesk telephone number to call in case problems occur.
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The contract is a maintenance agreement for supporting both software and hardware systems at the Rock Island Arsenal E911 Dispatch Station. It requires the contractor to provide a helpdesk telephone number for reporting and resolving issues promptly. The solicitation is exclusively restricted to Teltronics, Inc., located in Sarasota, Florida, with no other offers solicited or accepted. This limitation means that the solicitation is published solely for subcontracting purposes, and no separate solicitation will be issued. The contract falls under the Department of Defense and specifically the W4GG Headquarters of the US Army Tank Automotive Command (TACOM) located at the Detroit Arsenal in Michigan. It is identified by the solicitation number W52H09-08-W-05JR, posted on September 25, 2008, and categorized under the NAICS code 334119, which relates to electronic communication equipment manufacturing. The designated point of contact for this contract is Jennifer Reisen, reachable via phone or email for any inquiries.
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