Maintenance of Temperature Sensitive Medical Products Monitoring System

CONTRACTING OFFICE ADDRESS 1504 Porter Street Fort Detrick, MD, 21702 DESCRIPTION THIS IS A REQUEST FOR INFORMATION (RFI) ONLY - This RFI is issued solely for information and planning purposes - it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. Solicitations are not available at this time. Requests for a solicitation will not receive a response. This notice does not constitute a commitment by the United States Government to contract for any supply or service whatsoever. All information submitted in response to this announcement is voluntary; the United States Government will not pay for information requested nor will it compensate any respondent for any cost incurred in developing information provided to the United States Government. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on the FBO. It is the responsibility of the potential offerors to monitor this site for additional information pertaining to this requirement. The US Army Medical Research Acquisition Activity is exploring options for Contractor performance of continuation of preventative maintenance and annual services of the AmegaView Monitoring system. In support of the operation of the Temperature Sensitive Medical Products Monitoring System, a Contractor would furnish the necessary personnel, material, equipment, services, and facilities to perform the following services. The contractor shall provide instrument support, maintenance, and repair services on: ALL MESA LAB EQUIPMENT by qualified field service engineers. Equipment is located at the US Army Institute of Surgical Research, 3698 Chambers Pass, Building 3611, Fort Sam Houston, TX. Work shall be performed during normal duty hours. The contractor shall provide all necessary personnel and equipment, supplies, and consumables/ parts to perform the required maintenance. The key tasks will be as follows; Evaluate and optimize instrument performance: calibrate, align, lubricate, and replace parts as deemed necessary to maintain the cytometer operation in accordance with the published technical specifications for the instrument. Provide and install preventative maintenance kit. Provide and install software updates, patches, and revisions. Provide unlimited instrument repair. Provide troubleshooting assistance via phone. Provide all parts required to affect a repair covered under its service agreement, except for consumables. Restore system to normal operation. Provides unlimited technical support for instrument and computer. The contractor must have a toll-free number to call for support. Army Regulations 40-61 requires contractors to furnish an itemized list of labor and parts costs for services performed. Upon completion of services, a written service report shall accompany the equipment being returned. On-Site Repairs. The US Army Medical Research Acquisition Activity is seeking the following information: 1. Potential Respondents shall describe how they would propose to successfully perform each of the tasks, assuming that all services provided by Respondent would be accomplished in accordance with all applicable U.S. laws, regulations, policies, and procedures. Respondents shall not be obligated to provide the services described herein and it is understood by the United States Government that the cost estimates provided as a result of this request are "best" estimates only. The response date for this market research is 30 May 2019 no later than 3:00pm EST. No collect calls will be accepted. All responses to this RFI may be submitted via e-mail to Jennifer Burke at jennifer.d.burke2.civ@mail.mil.