Managed IT Help Desk and End-User Support

Haralson County Government is seeking a subcontractor to provide comprehensive Tier 1 and Tier 2 technical support services to its employees, addressing a wide range of IT issues including hardware failures, software malfunctions, network connectivity problems, and user access concerns. The contractor will be responsible for delivering responsive remote assistance and efficiently managing support tickets through a centralized ticketing system to ensure timely resolution and high user satisfaction. This contract requires consistent availability and expertise in diagnostic and troubleshooting procedures across multiple platforms and technologies commonly used in a government office environment. The solicitation is classified as a subcontract under NAICS code 541512, which pertains to computer facilities management services, and was posted on August 7, 2026, with a response deadline of September 8, 2026. Services will be performed in support of Haralson County operations in Georgia, with no specific set-aside provisions indicated. The contractor must demonstrate the ability to deliver reliable, scalable, and customer-focused IT support, with emphasis on responsiveness, accuracy, and adherence to county protocols. All work must align with the county’s operational standards and security requirements, even though detailed point of contact or physical location information is not provided in the posting.