Managed Network Services

The Royal Borough of Greenwich is seeking a Managed Service Provider to deliver a fully managed network service for its geographically distributed estate, supporting approximately 4,000 staff and 300,000 residents. The scope of work includes end-to-end management of LAN, WAN, and Wi-Fi infrastructure, internet connectivity, network security services involving firewalls and secure access, and connectivity to multi-cloud and SaaS platforms. Additionally, the provider will support the Teams telephony ecosystem for voice and unified communications and provide expert guidance on network design and security best practices. The service must be delivered using a Service Integration and Management (SIAM) model, requiring close collaboration with Council teams, incumbent suppliers, and third-party providers. Technical requirements include expertise in Fortinet and Palo Alto and adherence to ITIL Service Management standards. The estimated contract value is 16 million GBP excluding VAT, with an initial performance period from July 8, 2027, to July 7, 2032, and a possible five-year extension to July 7, 2037. Award decisions will be based on a weighted scoring system consisting of total whole life costs (20%), social value (10%), network architecture and design (6%), transition planning (5%), and cloud and multi-cloud networking (4%). The procurement is open to small and medium-sized enterprises, with a submission deadline of December 14, 2026, via the Proactis portal.